Airfreight Operation Supervisor

8 hours ago


Pasay, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full time ₱900,000 - ₱1,200,000 per year

About the position

As the Operation Supervisor, you'll be at the forefront of orchestrating the global logistics operations. Your role is pivotal in maintaining supply chain visibility, ensuring seamless service delivery, and leading a team of skilled operators at different locations. Your expertise will be crucial in managing customer shipments across various geographies, maintaining high service standards, and proactively resolving operational challenges.

Key Tasks:

  • Oversee day-to-day operations, including forecast planning, shipment management, and performance monitoring.
  • Actively monitor all shipments, proactively addressing and preventing irregularities.
  • Lead escalations with senior management, agreeing on and ensuring the execution of resolution strategies.
  • Communicate proactively with customers about irregularities, offering alternative solutions and corrective actions.
  • Ensure system data quality across the network, taking action if operational guidelines are unmet.
  • Collaboratively plan capacity needs with relevant stakeholders.
  • Act as the primary operational liaison with internal teams and key customer stakeholders.
  • Timely and accurately prepared customer-required shipment and invoicing reports.
  • Ensure consistent service execution according to agreed customer SLAs and SOPs.
  • Manage the implementation of new lanes and services, including training and SOP updates.
  • Oversee special project execution, coordinating with product and operation teams.
  • Update rate cards for new lanes, managing billing and freight audit processes.
  • Build and maintain operational customer relationships for daily operations.
  • Work closely with the customer key account manager to retain and grow business.
  • Drive continuous improvement programs to optimize service and reduce costs.
  • Support the claims handling process with internal stakeholders.
  • Provide monthly market condition overviews and analyses impacting customer business.
  • Team Lead Tasks:

    Lead the control tower team to ensure operational excellence across all geographies and products.
  • Conduct daily briefings to align the team on priorities, critical shipments, and escalation statuses.

Skills and Competencies:

  • Extensive operational freight forwarding experience in air freight.
  • Proficiency in dangerous goods and cold chain handling.
  • In-depth knowledge of customs procedures, embargoes, and trade compliance globally.
  • Exceptional communication skills with the ability to engage senior management effectively.
  • Cross-functional leadership skills to drive operational priorities across global/regional/country teams.
  • Decision-making capabilities with accountability, managing risks while demonstrating managerial courage.
  • Strong analytical, conceptualization, and problem-solving abilities.
  • Capacity to work under pressure and handle tight deadlines.
  • If required, able to work in different shifts.

Educational Background / Work experience:

  • University / Bachelor's degree in international logistics or freight forwarding
  • 9 years of work experience
  • 2 years of experience in operation and account management
  • International working experience preferred

Language Skills:

  • Fluent in English (written and spoken)
  • Other languages (written and spoken) beneficial

Computer Literacy:

  • Microsoft Office
  • Microsoft Excel – advanced skills
  • PowerBI
  • To work alongside an AI system and prompting knowledge is a plus.

Join Us:

Embrace the challenge of a global stage in logistics management. Lead our team towards excellence, innovation, and unparalleled customer satisfaction in a dynamic, fast-paced environment. Apply now to become the driving force behind our Global Logistics Control Tower



  • Pasay, National Capital Region, Philippines Oriental Merchants, Inc. Full time ₱600,000 - ₱1,200,000 per year

    "K" Line Logistics (Phils.), Inc. was incorporated in 1990 as an International Airfreight Forwarder and Licensed Customs Broker. Despite the stiff competition in the Airfreight Industry, KLAS-P has grown dramatically over the last 20 years. Manned by well capable and well trained employees, our clients are assured of highly personalized and first class...


  • Pasay, National Capital Region, Philippines A.P. Moller - Maersk Full time $40,000 - $80,000 per year

    Owns the job file and also has responsibility for creating and updatingrelevant documentation and Customer Invoices in the system. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for...


  • Pasay, National Capital Region, Philippines MARKET PLACE CHRISTIAN COOPERATIVE Full time ₱250,000 - ₱300,000 per year

    The Operations Supervisor oversees daily manpower operations within a hotel, ensuring efficient deployment and performance of outsourced staff such as housekeeping, cleaning, public area attendants, porters, and other support roles. The supervisor acts as the liaison between the hotel management and the manpower agency, ensuring service quality, staffing...


  • Pasay, National Capital Region, Philippines HMD Hermada HR Solutions Corporation Full time ₱360,000 - ₱420,000 per year

    Operations SupervisorLocation: Pasay CityIndustry: LogisticsEmployment Type: Full-timeAbout the RoleWe are looking for a Operations Supervisor to join our client's team in Pasay. This role is ideal for someone who is responsible for overseeing daily operations, ensuring efficiency, productivity, and compliance with company policies and industry standards....


  • Pasay, National Capital Region, Philippines Manhattan Residences, Inc. Full time ₱900,000 - ₱1,200,000 per year

    JUMPSTART YOUR CAREER WITH USBrace yourselves as we ignite your passion for serving in one of the most successful hotels in the country. We are in need of a HOTEL SUPERVISOR in HOTEL SOGO Rotonda and Roxas Blvd BRANCH.Job Description:To supervise the effective and efficient delivery of hotel products and services in accordance with guest expectations and...


  • Pasay, National Capital Region, Philippines AThousandConcepts, Inc. Full time ₱264,000 per year

    Job description:The Operations Supervisor will assist the Operations Manager to overseeing day-to-day operations/museum activities, managing a team, and ensuring efficient and smooth workflow.Qualifications:Must be a bachelor's degree in any Business courses.At least 3 or more years strong experience as Supervisory in Recreational/Entertainment/Leisure...


  • Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Account: Logistics/TrackingWork Setup: Onsite (MOA)Shift: Night ShiftRequirements:1 year experience as Team Lead/Operations SupervisorWith Voice account experiencePreferably from TELCO account Can start ASAPResponsibilities:Overseeing the daily activities and performance of a team of customer service representativesMonitoring call volumes, handling times,...


  • Pasay, National Capital Region, Philippines Rahi Systems Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least...


  • Pasay, National Capital Region, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    About the role As an Operations Supervisor for the Healthcare account at Teleperformance, you will be responsible for overseeing and supporting a team of professionals who provide customer service and administrative support to healthcare clients. This is a full-time in-office role based in Pasay City, Metro Manila.What you'll be doingSupervise and manage a...

  • Logistics Manager

    4 days ago


    Pasay, National Capital Region, Philippines Infinity Strategic Management Solutions, Inc. ("Infinity") Full time

    NOTE: THIS IS DIRECT HIRINGJob Responsibilities: Manage end-to-end export shipments from booking origin to delivery of cargo. Promote continuous improvement approach to the processes strivingtowards operations excellence. Develop people to their highest potential through necessary trainingand performance management. Escalation point for...