Cloud- Technical Manager

2 days ago

Manila, National Capital Region, Philippines Amdocs Full time

We are looking for a seasoned
Technical Manager to lead the Salesforce and MuleSoft managed services team
. This role requires strong technical expertise in Salesforce (Sales Cloud, Service Cloud, Pardot, Vlocity) and MuleSoft integration platforms, combined with leadership skills to manage support operations, ensure SLA compliance, and drive continuous improvement. The ideal candidate will provide architectural guidance, manage escalations, and collaborate with client stakeholders to deliver high-quality solutions and governance.

Key Responsibilities

  • Lead and manage the
    Salesforce and Mulesoft support team
    for enterprise applications.
  • Provide
    architectural guidance and best practices
    for Salesforce modules:
  • Sales Cloud, Service Cloud, Pardot, and Vlocity (EPC, CLM, CPQ, OM).
  • Ensure
    SLA/KPI compliance
    and implement continuous improvement initiatives.
  • Manage
    major incidents, escalations, and problem management
    processes.
  • Coordinate with
    client stakeholders and delivery teams
    for seamless operations.
  • Oversee documentation, reporting, and governance activities
    for managed services.
  • Mentor and manage a team of
    developers, architects, and integration specialists.
  • Conduct
    code reviews
    , enforce quality standards, and ensure adherence to best practices.

Required Technical Expertise

  • Salesforce Expertise:
  • Hands-on experience with Sales Cloud, Service Cloud, Pardot, and Vlocity modules (EPC, CLM, CPQ, OM).
  • Strong understanding of Salesforce architecture, declarative and programmatic solutions.
  • Key Salesforce certification.
  • Mulesoft Expertise:
  • Proven experience with Anypoint Platform, API-led connectivity, and enterprise integration patterns.
  • Knowledge of CloudHub deployments, API versioning, and performance optimization.
  • Leadership & Governance:
  • Ability to manage large teams, mentor resources, and drive operational excellence.
  • Strong stakeholder management and communication skills for executive-level reporting.
  • Quality & Compliance:
  • Familiarity with ITIL processes (Incident, Problem, Change Management).
  • Enforce coding standards, security best practices, and compliance requirements.

Qualifications & Certifications

  • Education: Bachelor's or Master's degree in Computer Science, IT, or related field.
  • Experience:
    10+ years in enterprise application support/management with leadership responsibilities.
  • Certifications:
  • Preferred: MuleSoft Certified Integration Architect, Salesforce Architect certifications, ITIL Foundation

Soft Skills

  • Strong leadership and team management capabilities.
  • Excellent communication and stakeholder engagement skills.
  • Analytical mindset with problem-solving and decision-making abilities

Nice-to-Have

  • Experience in telecom domain or large-scale enterprise environments.
  • Exposure to CI/CD pipelines, DevOps practices, and cloud platforms (AWS/Azure).

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