IT Project Manager

Job Description

We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget

Job Responsibilities

Expected Results:

• Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.
• Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.
• Foster a culture of effective teamwork, contributing to the success of every project.
• Create and maintain comprehensive project documentation.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.

Prior Experience:

• Minimum of 2 years leading project deployments, or relative experience
• Strong technical understanding of project components and systems.
• Exceptional problem-solving skills and a proactive approach to optimization.
• Outstanding communication and collaboration abilities for effective stakeholder engagement.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Flexibility, adaptability, and a service-centric approach to project execution.

Job Qualifications

• Experience working with remote teams is desired.
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.

Preferred Areas of Expertise:

Ideal candidates have demonstrable experience in the following areas:

• Project Management Methodologies:

• ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.

• Technical Skills for Project Oversight:

• Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.
• System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.
• Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.

Requirements:

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.00/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification