Technical Cloud Support Engineer

22 hours ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time
SUMMARY

We are seeking a highly skilled Cloud Support Engineer with strong hands-on experience in AWS and/or Azure production environments. This role focuses on supporting customer workloads, provisioning cloud infrastructure, resolving incidents, and ensuring optimal performance of mission-critical systems. The ideal candidate brings a strong background in cloud operations and excels in direct client support scenarios.

JOB RESPONSIBILITIES
  • Design, deploy, and manage cloud infrastructure using AWS best practices.
  • Monitor, troubleshoot, and optimize performance in production environments.
  • Ensure system security, data protection, and compliance with organizational and regulatory standards.
  • Support high availability and disaster recovery planning and implementation.
  • Collaborate with developers and other engineers to support application deployment and scalability.
  • Respond to production incidents and participate in root cause analysis and remediation.
  • Provision, configure, and manage cloud resources including EC2/VMs, storage, security groups, load balancers, VPC networking, IAM policies.
  • Support hybrid environments and assist customers with migrations between on-prem and cloud.
  • Monitor infrastructure performance and availability using CloudWatch, Azure Monitor, and other alerting tools.
  • Respond to support tickets for outages, degraded performance, networking issues, and account configuration requests.
  • Implement cloud security controls, patching oversight, backup and recovery operations.
  • Troubleshoot connectivity, DNS, VPN, firewall/security rule issues across AWS and Azure.
  • Assist with tagging, reporting, and resource governance to ensure compliance and cost optimization.
  • Participate in on-call rotations and incident root-cause reviews.
  • Partner with internal teams and the customer on improving operational reliability.
QUALIFICATIONS
  • 5+ years in AWS cloud operations or support engineering roles (Azure experience strongly preferred as secondary skill).

Strong understanding of:

  • VPC networking, transit gateways, routing, subnets, security groups, NACLs
  • EC2 sizing, EBS, snapshots, load balancers, Availability Zones, IAM
  • Hands-on experience supporting production systems and responding to incidents.
  • Experience with ticketing workflows and service delivery (ITIL familiarity is a plus).
  • Scripting for automation (PowerShell, Bash, or Python) — light usage; not a developer role.
  • Familiarity with Azure equivalent services (VMs, VNets, NSGs, AAD, monitoring, Storage Accounts).
JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

  • Technical Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines Five9 Full time

    Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Cloud Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time

    SUMMARYWe are seeking a highly skilled Cloud Support Engineer with strong hands-on experience in AWS and Azure production environments. This role focuses on supporting customer workloads, provisioning cloud infrastructure, resolving incidents, and ensuring optimal performance of mission-critical systems. The ideal candidate brings a strong background in...

  • Platform Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Vault Cloud Full time ₱60,000 - ₱120,000 per year

    Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...

  • Platform Engineering Lead

    1 week ago

    Manila, National Capital Region, Philippines Vault Cloud Full time

    Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...

  • Technical Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines Intetics Full time

    Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for a Technical Support Engineer to join our dynamic team.Working hours:9:00 - 18:00 in UK time zoneOR9:00 - 18:00 in US EAST time zoneWhat You...

  • Technical Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines Intetics Full time

    Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for a Technical Support Engineer to join our dynamic team.Working hours: 9:00 - 18:00 in UK time zoneOR9:00 - 18:00 in US EAST time zoneWhat...

  • Application Engineer

    1 week ago

    Manila, National Capital Region, Philippines Vault Cloud Full time

    Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...

  • Technical Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines OpenVPN Full time

    We are seeking a Technical Support Engineer with expertise in VPNs, networking, and Linux systems to join our team. This role involves troubleshooting, diagnosing, and resolving complex technical issues for customers while ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in OpenVPN or other VPN protocols,...

  • Cloud Engineer

    1 week ago

    Manila, National Capital Region, Philippines Teoh Capital Full time

    DescriptionAbout the jobAbout ShiftCareShiftCare's innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.About The Team You'll Be...

  • L3 Technical Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Our client is currently expanding their Technical Support team and looking for an L3 Technical Support Engineer. This position will work closely with Care Support, Quality Engineering (QE), and Engineering groups worldwide.The successful candidate must be technically oriented with knowledge and experience of cloud technologies (REST, HTTP, APIs), IoT...