Operations Manager – Freight Forwarding
2 days ago
This is a full-time hybrid role for an Operations Manager with Freight Forwarding background. We are looking for a seasoned and strategic Operations Manager to lead multiple teams across our BPO freight forwarding operations. This role is ideal for a logistics expert with deep knowledge in airfreight and seafreight, strong leadership capabilities, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Lead and manage cross-functional teams in freight operations
- Oversee daily activities, ensuring efficiency and compliance
- Drive customer implementations and onboarding processes
- Serve as a key point of contact for customer relationship management
- Represent the company at industry fairs, exhibitions, and networking events
- Collaborate with internal departments to optimize workflows and service delivery
- Utilize technology and digital tools to streamline operations and reporting
What We're Looking For
- 5–15 years of proven experience in freight forwarding operations
- Strong expertise in airfreight and seafreight logistics
- Demonstrated leadership in managing teams and driving performance
- Excellent communication and client-facing skills
- Experience in customer onboarding and implementation processes
- Tech-savvy with a working knowledge of logistics platforms and digital tools
- Willingness to travel and represent the company at industry events
Bonus Skills
- Familiarity with CRM systems and freight management software
- Exposure to international logistics and customs regulations
Strategic mindset with a hands-on approach
Qualifications:
Customer Satisfaction and Customer Service Management Skills
Customer Support and Communication Skills
Experience and Team Player in a Customer Service Team
Freight Forwarding knowledge is a MUST
Must have Freight Forwarding processes knowledge, preferably 5-15 years of experience
CargoWise experience, certification is highly appreciated
Strong problem-solving and decision-making abilities
Ability to prioritize and multitask in a fast-paced environment
Job Type: Full-time
Benefits:
- Flexible schedule
- On-site parking
- Work from home
Work Location: In person
-
Clark Freeport Zone, Philippines agile beyond Full time ₱900,000 - ₱1,200,000 per yearThis is a full-time hybrid role for a Freight Forwarding Customer Service Representative Talent. The CSR will be responsible for managing customer service operations, ensuring customer satisfaction, and managing and providing support to the customer service team on a day-to-day basis.Qualifications:Customer Satisfaction and Customer Service Management...
-
Clark Freeport Zone, Philippines ICHS-Hire Full time ₱240,000 - ₱360,000 per yearKey ResponsibilitiesMarket Research & AnalysisCollect and analyze air and ocean freight market trends in the Philippines, including rate movements, capacity supply and demand, key trade lanes, competitor activities, and regulatory updates.Monitor airlines, shipping lines, and their pricing, capacity, and service strategies, and prepare regular market...
-
cargo operations representative
7 days ago
Clark Freeport Zone, Philippines MET TRAVEL AND TOURS CORP. Full time ₱192,000 - ₱228,000 per yearThe Cargo Representative is responsible for handling the acceptance, documentation, tracking and coordination of cargo shipments. This role ensures that shipment are processed efficiently , comply with safety and regulatory requirements, and are delivered on time. The representative also serves as a point of contract for clients regarding cargo-related...
-
Logistics Manager
5 days ago
Clark Freeport Zone, Philippines Shore360, Inc Full time ₱660,000 - ₱720,000 per yearThis company specializes in food technology and innovation, producing ready-to-use or ready-to-eat avocado products for retail, wholesale, and food service businesses. Key customer segments include salad, sushi, and sandwich processors, as well as QSR chains. Avocados are processed through a patented production method with operations in South Africa and...
-
Customer Service Representative
2 weeks ago
Subic Bay Freeport Zone, Zambales, Philippines Inland Corporation Full time ₱120,000 - ₱180,000 per yearJob description:Job Title: Customer Service Representative – Brokerage / OperationDepartment: Import / Logistics / OperationsLocation: SubicReports To: Document Manager / Operations SupervisorJob Summary:The Customer Service Representative for the Brokerage Department is responsible for coordinating and ensuring smooth documents transactions while...
-
Operations Manager
7 days ago
Clark Freeport Zone, Philippines Widus Hotel and Casino, Clark Full time ₱104,000 - ₱130,878 per yearJob Scope:Provides oversight for entire golf operations team including but not limited to; Bag Drop Supervisor, Caddy Masters, Starters, Player Assistants, Cart Attendants, Driving Range Attendant.Develops and oversees an innovative tournament schedule and golf activities program that services all customer segments, ensuring optimal service is...
-
Accounts Payable
7 days ago
Clark Freeport Zone, Philippines Shore360, Inc Full time ₱900,000 - ₱1,200,000 per yearRole Purpose:The role will be responsible for processing day-to-day financial transactions and ensuring vendors are paid in an efficient and timely manner. The role will report to the Accounts Payable Manager and will also work closely with the broader finance team.Key Responsibilities and Deliverables:Process vendor invoices in a timely and efficient...
-
Operations Manager
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per yearCompany DescriptionSutherland is seeking an attentive and goal-oriented person to join us as an Operations Manager - Tech Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionManagers in this...
-
Logistics Staff
1 week ago
Clark Freeport Zone, Philippines KH Electron Phils. Corp. Full time ₱250,000 - ₱450,000 per yearTo track shipments and communicate with clients about the package's progressCoordinate shipping with customs agents for clearance on overseas deliveries.Provide efficient delivery logistics through data management.Deal with quotes from prospective shippers and handle claims with insurance companies if any shipment problems happen to occur.Fill out...
-
AU Data Entry and Accounts Assistant
7 days ago
Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱104,000 - ₱130,878 per yearDiscover 100% YOU as an AU Data Entry and Accounts Assistant Apply nowPosition: AU Data Entry and Accounts AssistantLocation: Central LuzonWork setup & shift: Onsite | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramYour Role**As an AU Data Entry and Accounts Assistant, you...