Operations Manager – Freight Forwarding

2 days ago


Clark Freeport Zone, Philippines agile beyond Full time ₱1,500,000 - ₱2,500,000 per year

This is a full-time hybrid role for an Operations Manager with Freight Forwarding background. We are looking for a seasoned and strategic Operations Manager to lead multiple teams across our BPO freight forwarding operations. This role is ideal for a logistics expert with deep knowledge in airfreight and seafreight, strong leadership capabilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities

  • Lead and manage cross-functional teams in freight operations
  • Oversee daily activities, ensuring efficiency and compliance
  • Drive customer implementations and onboarding processes
  • Serve as a key point of contact for customer relationship management
  • Represent the company at industry fairs, exhibitions, and networking events
  • Collaborate with internal departments to optimize workflows and service delivery
  • Utilize technology and digital tools to streamline operations and reporting

What We're Looking For

  • 5–15 years of proven experience in freight forwarding operations
  • Strong expertise in airfreight and seafreight logistics
  • Demonstrated leadership in managing teams and driving performance
  • Excellent communication and client-facing skills
  • Experience in customer onboarding and implementation processes
  • Tech-savvy with a working knowledge of logistics platforms and digital tools
  • Willingness to travel and represent the company at industry events

Bonus Skills

  • Familiarity with CRM systems and freight management software
  • Exposure to international logistics and customs regulations

Strategic mindset with a hands-on approach

Qualifications:

  • Customer Satisfaction and Customer Service Management Skills

  • Customer Support and Communication Skills

  • Experience and Team Player in a Customer Service Team

  • Freight Forwarding knowledge is a MUST

  • Must have Freight Forwarding processes knowledge, preferably 5-15 years of experience

  • CargoWise experience, certification is highly appreciated

  • Strong problem-solving and decision-making abilities

  • Ability to prioritize and multitask in a fast-paced environment

Job Type: Full-time

Benefits:

  • Flexible schedule
  • On-site parking
  • Work from home

Work Location: In person



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