Help Desk Tier 2
1 week ago
- Role: Help Desk Tier 2 Specialist
- Rate: $4 to $5.50 - Negotiable
- Status: Full Time
- Schedule: CST
Roles and Responsibilities
- Receive and respond to new Help Desk work orders created by Tier 1 Specialists.
- Perform remote troubleshooting to resolve technical issues, such as: Power cycling devices, checking or updating public IP addresses and identifying IP changes or conflicts.
- Use remote monitoring and management tools such as OVRC, Eagle Eye, Camect, Netwatch, Brivo, and
- Close work orders once issues are resolved, ensuring all documentation is complete and accurate.
- Escalate unresolved cases to Tier 3 by moving work orders with detailed notes on troubleshooting steps taken, possible causes, and recommendations.
- Maintain efficiency within the Help Desk team by reducing the volume of work escalated to Tier 3 Specialists.
- Assign billing status (billable, service plan, or no cost) as appropriate.
Process Workflow
- Work Order Assignment – Monitor and act on new tickets automatically routed from Tier 1.
- Troubleshooting – Perform initial diagnostics and remote fixes using approved tools and methods.
- Resolution – Document actions taken, update billing status, and close tickets when resolved.
- Escalation – Provide clear, detailed flow notes and hypotheses when moving tickets to Tier 3 for advanced support.
Key Skills and Attributes
- Strong technical troubleshooting and problem-solving skills.
- Solid knowledge of networking fundamentals (IP addressing, conflicts, public/private addressing).
- Proficiency in remote monitoring and management tools (OVRC, Eagle Eye, Camect, Netwatch, Brivo, ).
- Excellent communication skills for clear documentation and team collaboration.
- Ability to prioritize and manage multiple cases in a fast-paced environment.
- Strong attention to detail and accuracy in logging information.
- Customer-focused, patient, and professional under pressure.
- Proactive, resourceful, and able to escalate issues appropriately.
- Team-oriented and collaborative mindset.
Benefits
- 90days and annual appraisal review
- Paid Holiday Leave
- Paid Vacation Leave
- Paid Time Off
- Maternity/Paternity Leave
- Bereavement Leave
- Referral Bonus
- Philhealth Reimbursement
Job Types: Full-time, Permanent
Pay: Php340.00 per hour
Expected hours: 40 per week
Benefits:
- Additional leave
- Paid training
- Pay raise
- Work from home
Work Location: Remote
-
Help Desk Tier 2 Specialist
1 week ago
Work from Home, Philippines CoreAssist LLC Full time ₱64,000 - ₱128,000 per yearRole: Help Desk Tier 2 SpecialistRate: $4 to $5.50 - NegotiableStatus: Full TimeSchedule: CSTRoles and ResponsibilitiesReceive and respond to new Help Desk work orders created by Tier 1 Specialists.Perform remote troubleshooting to resolve technical issues, such as: Power cycling devices, checking or updating public IP addresses and identifying IP changes or...
-
L2/Tier 2 Technician
1 week ago
Work from Home, Philippines Doxa7 Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per yearROLE SUMMARYOur managed services provider client is looking for a L2/Tier 2 Technician who troubleshoot, diagnose, and resolve software, hardware, and network-related problems.WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidaysPOSITION TYPE: Full TimeWORK ARRANGEMENT:...
-
Telecom Support Desk Analyst
1 week ago
Work from Home, Philippines VIMENTURE, LLC Full time ₱250,000 - ₱300,000 per yearPosition SummaryThe Telecom Support Desk Analyst provides first-level technical and operational support for telecom-related services and systems. This role is responsible for troubleshooting connectivity and service issues, coordinating with onsite technicians, and ensuring timely resolution of telecom incidents. The ideal candidate is detail-oriented, has...
-
Tier 1 Technical Support
4 days ago
Work from Home, Philippines boldr Full time ₱250,000 - ₱450,000 per yearA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Service Desk Analyst
4 days ago
Work from Home, Philippines BCS Technology Full timeJob Overview:A Service Desk Analyst plays a crucial role in providing technical support and assistance to users within an organization. Their primary responsibility is to address and resolve IT-related issues, inquiries, and requests from employees or users. The role involves a combination of technical expertise, strong communication skills, and a...
-
Front Desk Specialist in Healthcare
4 days ago
Work from Home, Philippines Prava Therapy Full time ₱420,000 - ₱550,000 per yearCompany DescriptionPrava Therapy empowers independent physical therapists to launch and grow thriving private practices by providing credentialing, referrals, administrative support, and cutting-edge AI-powered products.Position Type: Full-TimeCompensation: P35,000.00 to P50, per monthRole DescriptionThis is a remote role for a Front Desk Specialist at Prava...
-
Technical Support-Tier 3
4 days ago
Work from Home, Philippines Pro Solutions Business Process Outsourcing Full time ₱900,000 - ₱1,200,000 per yearWe are looking for a highly skilled Unified Collaboration Specialist to analyze, troubleshoot, consult, and maintain the UC environments of our many enterprise-level customers.We're a team of unified communications (UC) all-stars who are relentlessly focused on making UC hassle free. We do that by helping organizations select, set up, and manage their phone,...
-
Service Desk Agent
4 days ago
Work from Home, Philippines Agilitec IT, LLC Full timeEmployer: An MSP company located in Burbank, California, USAWork Setup: RemoteWorking schedule: Pacific Standard Time (Days & Time: TBD)Salary: $1,200 - $1,300 monthlyBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Requirements:Strong...
-
Senior IT Service Desk Specialist
2 days ago
Work from Home, Philippines Worca Full time ₱800,000 - ₱850,000 per yearABOUT THE ROLEWe are looking for a Senior Technical Support Specialist who combines strong technical skills, excellent communication, and a passion for customer success. You will take ownership of resolving complex customer issues, streamline internal processes, and mentor junior team members, all while acting as a key player bridging Product, Engineering,...
-
Loans Officer Tier 1
2 weeks ago
Work from Home, Philippines Savii Full time ₱200,000 - ₱400,000 per yearBe Part of SAVii: Empowering Change & Transforming LivesAbout SAViiAt SAVii, we're on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we've been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform...