Linux L1 Support Engineer I Onsite I Night Shift

3 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next 1ST LEVEL SUPPORT ENGINEER

We are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role, you will be the first point of contact for customer support tickets and will coordinate with on-site "smart hands" technicians in the data center. You will provide initial troubleshooting, escalate issues when needed, and ensure smooth communication between customers, operations, and engineering teams.

This position is on-site and is part of a 24x7 operations model, with future potential for shift-based schedules.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a 1ST LEVEL SUPPORT ENGINEER include:

  • Respond to and manage customer support tickets in a timely, professional manner.
  • Perform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues.
  • Coordinate with on-site data center technicians ("smart hands") to execute tasks such as hardware checks, cabling, and device resets.
  • Escalate issues to higher-level support or engineering teams as needed, providing clear documentation.
  • Monitor system alerts, logs, and dashboards to proactively identify issues.
  • Contribute to internal knowledge base and process improvements.
  • Ensure high standards of reliability, accountability, and confidentiality in all work.

To apply, you must be an expert on the following requirements:

  • Must have 3-5 years of relevant experience
  • Strong foundation in Linux system administration.
  • Hands-on experience with Ansible for automation and configuration management.
  • Understanding of virtualization technologies (e.g., KVM, VMware, or similar).
  • Good knowledge of TCP/IP networking basics (routing, DNS, firewalls, troubleshooting tools).
  • Strong problem-solving skills with the ability to work independently and take initiative.
  • Excellent written and verbal communication skills in English.
  • Ability to coordinate effectively with remote teams and data center staff.
  • Trustworthy, reliable, self-organized, and able to handle sensitive information responsibly.
  • Can work with minimum supervision.

It will also be favorable if you are knowledgeable in:

  • Familiarity with monitoring systems and alerting (e.g., Prometheus, Zenduty).
  • Familiarity with ticketing systems (e.g., Jira, Zendesk).
  • Experience working in cloud or large-scale infrastructure environments.
  • Scripting knowledge (e.g., Bash, Python).

  • Sr. I&O Engineering Consultant

    2 weeks ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱190,000 - ₱218,000 per year

    STRICT HIRING: Sr. I&O Engineering Consultant (Remote Desktop Support Engineer)Work Setup: Hybrid | Shift: Night Shift (Graveyard)**Location: all siteWe are hiring a Sr. I&O Engineering Consultant (Remote Desktop Support Engineer) with proven, hands-on experience in BeyondTrust (Bomgar). Please note: BeyondTrust (Bomgar) experience is strictly...

  • Sr. Software Engineer I

    2 weeks ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱1,560,000 - ₱1,800,000 per year

    Now Hiring: Sr. Software Engineer I & Sr. Software Engineer II (Ivanti UWM Engineer)Work Setup: Hybrid | Shift: Night Shift (Graveyard)Locations: Manila and all sitePosition: Sr. Software Engineer I (Ivanti UWM Engineer)Salary: PHP 130,000 – PHP 150,000 Basic + OGA AllowanceResponsibilities:Provide technical support for Ivanti UWM solutions to ensure...

  • Administrative Officer I(Cashier I)

    2 weeks ago

    Manila, National Capital Region, Philippines City Government of Makati - Government Full time ₱15,000 - ₱30,000 per year

    Administrative Officer I(Cashier I) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • teacher i

    4 days ago

    Manila, National Capital Region, Philippines DEPARTMENT OF EDUCATION Full time

    TEACHER I (SENIOR HIGH SCHOOL TEACHER I-ACADEMIC TRACK AND CORE SUBJECTS) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Master Data Management Data Steward with L1 support

    3 days ago

    Manila, National Capital Region, Philippines DocSpark Solutions Full time

    MDM (Master Data Management) Data Steward L1 Support Required skills MinimalExcellent English communication skills for providing feedback and collaborating with data stewards and data ownersProficiency in English (B2)2+ year experience with customer support, data & application supportStrong understanding of Direct and Indirect Master Data Management (MDM)...

  • Trading Services Associate I

    5 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time

    Step into a role where your skills and ideas help shape the future of trading operations. As a Trading Services Associate I, you will join a team that values innovation, collaboration, and professional growth. This position offers the chance to develop your expertise in market products and automation technologies while making a meaningful impact on our...

  • Onsite Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱400,000 - ₱600,000 per year

    I. GROUP DESCRIPTIONOnsite Services Group focuses on providing efficient and effective support or services directly at a client's  location to minimize downtime or disruptions. The group cultivates strong relationships with clients to foster longterm partnerships and repeat business by continuously improving service delivery through innovation, feedback ...

  • Trading Services Associate I

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $60,000 - $120,000 per year

    DescriptionStep into a role where your skills and ideas help shape the future of trading operations. As a Trading Services Associate I, you will join a team that values innovation, collaboration, and professional growth. This position offers the chance to develop your expertise in market products and automation technologies while making a meaningful impact...

  • Sr. Linux Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines Permhunt Full time ₱900,000 - ₱1,200,000 per year

    About the RoleOur client, a pioneering storage software company, is seeking a Senior Linux Support Engineer to join their global support team. This role focuses on providing expert technical support for customers using the company's custom Linux-based storage software.As a Senior Linux Support Engineer, you will assist customers with setup, troubleshooting,...

  • Administrative Assistant I

    1 week ago

    Manila, National Capital Region, Philippines City Government of Makati - Government Full time ₱15,000 - ₱20,000 per year

    Administrative Assistant I (Computer Operator I) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.