Technical Sales Support– AV and Pro Audio

4 days ago

Makati City, National Capital Region, Philippines Dicker Data PH Inc. Full time $80,000 - $120,000 per year

As a Technical Sales Support professional, your primary responsibility is to support the business in driving pre-sales and post-sales activities across Audio Visual solutions, Microsoft Teams Rooms, and Yealink product lines. You will work closely with vendors, internal stakeholders, channel partners, and end customers to provide technical expertise, product guidance, solution design, and training.

This role supports both the commercial and technical aspects of the business and is essential in building a strong go-to-market strategy, executing enablement programs, and ensuring customer satisfaction. Duties may vary over time to suit business needs.

Your duties include, but will not be limited to, the responsibilities as identified below. These duties may be reasonably varied by the company in consultation with you during your employment. To achieve optimal outcomes for the business, you may be reasonably required to perform duties outside of your position description from time to time.

Reports to Business Unit Manager

Tasks and Responsibilities

· Provide expert-level technical support for AV solutions and quotes, Microsoft Teams Rooms, Zoom Rooms and Yealink product offerings, and a broad range of video conferencing platforms.

· Assist the sales team with technical scoping, product selection, and solution design for customers and partners.

· Support customer meetings as a technical advisor alongside sales or business development teams.

· Act as a key technical liaison between vendor and partner communities

· Develop and retain strong working relationship with vendor.

· Build and maintain strong relationships with vendors technical team, Yealink.

· Work cross-functionally with sales and product management team

· Train and execute enablement for business partners and inside sales to sell technology.

· Stay up to date with product roadmaps, certification requirements, and interoperability updates

· Help troubleshoot and resolve complex pre-sales or post-sales technical issues in collaboration with vendors or support teams.

· Support Product Team in all tasks

· Proactively work with key customers to generate repeat business

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