Third-Party Administration Officer
1 week ago
GRAB THESE PERKS WHEN YOU GET HIRED
- Competitive salary package
- 25 days of paid leave
- HMO coverage from Day 1
- Attendance bonuses and meal allowances
- Complimentary rice, drinks, and snacks
- A fun work environment with a focus on work-life balance
- Access to an entertainment and gaming area
- Monthly basketball and volleyball games
- Fun Fridays with games and more to unwind and bond with colleagues
KEY RESPONSIBILITIES
- Build and maintain complex Excel models to manage product data and updates.
- Prepare and update product guides, word documentation, and other partner-facing resources.
- Design and manage interactive forms, including advanced functionality using JavaScript and PDF tools.
- Serve as the first point of contact for Mortgage Managers and third-party partners, handling queries related to accreditation, systems, CRM, and processes.
- Provide accurate and timely product and policy information to support Mortgage Managers and their teams.
- Coordinate the onboarding of new Mortgage Managers by setting up system access, preparing resources, and ensuring a smooth transition.
- Deliver tailored training and guidance on systems, processes, and product usage to Mortgage Managers.
- Support the Third-Party Distribution team with document preparation, formatting, file management, and record keeping.
- Assist with communication initiatives, such as training knowledge, email updates and blasts
- Work closely with internal teams to resolve issues promptly and effectively.
- Identify opportunities to streamline and enhance Mortgage Manager support processes, leveraging technology, automation and AI.
SKILLS, KNOWLEDGE & EXPERIENCE
- At least 12 months' experience in an administrative or loan writer support capacity within the mortgage or financial services sector (essential).
- Advanced capability in Microsoft Office Suite, including Excel for data management, Word for document production, and PDF tools for creating and editing forms (essential).
- Proven ability to prepare clear written material and communicate effectively with a broad range of stakeholders (essential).
- Strong organisational abilities with a focus on accuracy, consistency, and attention to detail (essential).
- Track record of resolving Mortgage Manager or partner queries efficiently and effectively (essential).
- Exposure to AI applications or process automation technologies that improve efficiency (desirable).
- Familiarity with JavaScript for developing interactive forms (desirable).
PERSONAL ATTRIBUTES
- Strong attention to detail
- Proactive, with a can-do attitude and a willingness to learn.
- Team-oriented, collaborative, and supportive.
- Strong problem-solving skills and ability to work independently.
- Positive and adaptable, capable of handling varied tasks and responsibilities.
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