Third-Party Administration Officer | AU Client | Hybrid Set-up

5 days ago

Metro Manila Philippines Green Mortgage Lawyers Full time

GRAB THESE PERKS WHEN YOU GET HIRED Competitive salary package 25 days of paid leave HMO coverage from Day 1 Attendance bonuses and meal allowances Complimentary rice, drinks, and snacks A fun work environment with a focus on work-life balance Access to an entertainment and gaming area Monthly basketball and volleyball games Fun Fridays with games and more to unwind and bond with colleagues KEY RESPONSIBILITIES Build and maintain complex Excel models to manage product data and updates. Prepare and update product guides, word documentation, and other partner-facing resources. Design and manage interactive forms, including advanced functionality using JavaScript and PDF tools. Serve as the first point of contact for Mortgage Managers and third-party partners, handling queries related to accreditation, systems, CRM, and processes. Provide accurate and timely product and policy information to support Mortgage Managers and their teams. Coordinate the onboarding of new Mortgage Managers by setting up system access, preparing resources, and ensuring a smooth transition. Deliver tailored training and guidance on systems, processes, and product usage to Mortgage Managers. Support the Third-Party Distribution team with document preparation, formatting, file management, and record keeping. Assist with communication initiatives, such as training knowledge, email updates and blasts Work closely with internal teams to resolve issues promptly and effectively. Identify opportunities to streamline and enhance Mortgage Manager support processes, leveraging technology, automation and AI. SKILLS, KNOWLEDGE & EXPERIENCE Should at least have 12 months experience in an administrative or loan writer support capacity within the mortgage or financial services sector. Advanced capability in Microsoft Office Suite, including Excel for data management, Word for document production, and PDF tools for creating and editing forms (essential). Proven ability to prepare clear written material and communicate effectively with a broad range of stakeholders (essential). Strong organisational abilities with a focus on accuracy, consistency, and attention to detail (essential). Track record of resolving Mortgage Manager or partner queries efficiently and effectively (essential). Exposure to AI applications or process automation technologies that improve efficiency (desirable). Familiarity with JavaScript for developing interactive forms (desirable). PERSONAL ATTRIBUTES Strong attention to detail Proactive, with a can-do attitude and a willingness to learn. Team-oriented, collaborative, and supportive. Strong problem-solving skills and ability to work independently. Positive and adaptable, capable of handling varied tasks and responsibilities. #J-18808-Ljbffr

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