Insurance Claims Assistant Manger

3 days ago

Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱1,200,000 - ₱3,600,000 per year

Role Overview:

As the Insurance Claims Assistant Manager, you will play a pivotal role in managing and overseeing all aspects of insurance claims related to our ride-hailing operations. You will be responsible for ensuring timely and accurate processing of claims, maintaining compliance with insurance policies and regulations, and implementing effective strategies to minimize claim-related risks. Additionally, you will lead a team of Insurance Claims Assistants, providing guidance, training, and support to ensure high performance and productivity.

Job Description:

  • Lead the strategic evaluation and management of life insurance policies to ensure optimal coverage and risk mitigation.
  • Direct the review, processing, and administration of insurance applications to guarantee compliance with all regulatory and company standards.
  • Collaborate with the other departments to investigate complaints, correct errors, and ensure adherence to industry regulations and standards.
  • Serve as the primary point of escalation for both procedural and technical issues, coaching staff on effective resolution strategies.
  • Monitor and track team performance, providing timely feedback to promote productivity and efficiency.
  • Foster clear and prompt communication with customers to ensure high-quality service regarding claims and/or inquiries.
  • Ensure comprehensive knowledge of the intricacies and compliance standards of key benefit management programs, guiding the team in maintaining these standards.
  • Drive process improvements within the team to enhance efficiency, client experience, and risk controls.

Qualifications:

  • Bachelor's degree
  • Experience in managing a team
  • Up-to-date knowledge regarding insurance and industry practices
  • Acts as a Subject Matter Expert regarding insurance claims
  • Good communication and organizational skills
  • Willingness to start ASAP
  • Willingness to work onsite in Marcos Highway, Antipolo City

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