RCM Trainer

Job Summary:

We are looking for a skilled and engaging Process Trainer to lead training initiatives for our RCM / medical billing teams in a US healthcare call center. The ideal candidate will have hands-on experience in medical billing processes and a passion for developing talent through structured training programs.

Key Responsibilities:

• Design and deliver training programs for new hires and existing staff across RCM functions (charge entry, payment posting, AR follow-up, denial management, patient/provider calls).
• Conduct process-specific training sessions, refresher courses, and upskilling workshops.
• Develop training materials, SOPs, assessments, and e-learning modules tailored to client requirements.
• Monitor trainee performance during and post-training and provide feedback to operations and quality teams.
• Collaborate with QA and operations to identify training needs based on audit findings and performance gaps.
• Maintain training records, attendance logs, and certification data.
• Stay updated on changes in US healthcare regulations, payer guidelines, and billing software.
• Support client on-boarding and process transitions by facilitating knowledge transfer.

Required Skills & Qualifications:

• High school graduate and above; certification in medical billing or healthcare administration preferred.
• 3–5 years of experience in US medical billing, with at least 1–2 years in a training or mentoring role.
• Strong understanding of RCM workflows and call center operations.
• Excellent presentation, communication, and facilitation skills.