Customer Service Representative

24 hours ago

Manila, National Capital Region, Philippines Winance Consultancy Inc. Full time

Key Responsibilities:

  1. Respond to customer inquiries via Chat, Email, and Voice channels

  2. Assist with account-related issues, payments, and in-game operations

  3. Complete issue logging, categorization, and reporting in accordance with procedures

  4. Accurately perform basic KYC / verification processes as required by the business

  5. Track open cases and ensure timely resolution and closure

  6. Deliver a polite, patient, and professional customer service experience

  7. Adhere to SLA and QA standards in line with internal guidelines

  8. Escalate customer complaints and abnormal cases to the Team Leader / Supervisor

Qualifications:

  1. At least 1 year of customer service experience (BPO / E-commerce / Gaming preferred)

  2. Good command of English communication skills

  3. Willingness to work shifts, including weekends and public holidays

  4. Good typing speed and clear communication skills

  5. Strong customer-oriented mindset and ability to work under pressure

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