Transformation Support Officer

We are seeking a proactive and detail-oriented Transformation Support Officer to join our dynamic team and contribute to the successful delivery of organizational change initiatives. In this role, you will play a key part in supporting transformation programs and projects through coordination, data analysis, stakeholder engagement, and supervision of analytical support functions.

You will work across multiple workstreams to ensure that change efforts are delivered on time, within scope, and aligned to strategic objectives. This role includes direct responsibility for overseeing the work of a Business Analyst, ensuring high-quality analysis and insight to support decision-making and transformation success.

Partnering with functions from across the Group, the role will be accountable for:

• Projects and Group Initiatives

• Assist in the identification, analysis, and implementation of strategic and business unit-specific projects within the Group

• Develop successful working relationships with a diverse range of stakeholders to elicit requirements
• Prepare and present quality presentations, financial models, and other supporting artefacts, displaying sound logic and recommended pathways for major transformation initiatives
• Support forward planning processes within the Group, primarily in the project and operational levels, but potentially in the organisational/enterprise levels
• In collaboration with internal and external stakeholders, undertake activities that contribute to the achievement of financial, risk, transformation and operational business objectives of the Group and its businesses
• Perform research and facilitate business case development/procurement options
• Undertake change management activities, including stakeholder analysis, developing communication plans, training requirements and transition plans
• Contribute towards developing Guild's business analysis and project management tools and methodologies

• Team Leadership

• Participate in the recruitment of team members with skills and capabilities required to deliver business objectives

• Manage, balance, and forecast team resourcing across supported projects initiatives within the Group
• Provide technical and operational guidance to the team
• Supervise other staff members as and when necessary

KEY SKILLS AND EXPERIENCE

• Experience

• At least 5 years of working in Insurance, Financial Services, or related industries

• At least 5 years as a Business Analyst, Strategy Analyst, or similar function, preferably within the financial services industries and/or businesses with diverse operations.
• Experience in leading high performing teams
• Experience in leading/participating in cross-functional projects.
• Experience working with Executive-level stakeholder groups.

• Education

• Relevant tertiary qualification/s in business, economics, finance, or equivalent experience. Postgraduate credentials would be highly advantageous for this role.

• Required Credentials

• Six Sigma Green Belt Certification and methodologies

• Experience working in the Insurance or Finance industry.
• Experience in business analysis and/or strategic analysis and project transformation coordination/management.
• Excellent conceptual, analytical, and quantitative skills, with a proven ability to quickly understand complex business concepts and situations.
• Excellent verbal and written English communication skills, with a proven ability to present complex information concisely and effectively.
• Proven proactive thinking and researching capabilities, supporting the ability to quickly grasp new business concepts and methodologies.
• Excellent interpersonal skills, with a proven ability to develop and maintain productive working relationships and negotiate effectively with stakeholders.
• Flexibility and demonstrated ability to work effectively within a team, as well as the ability to work independently with reliability.
• Developed influencing, communication, and presentation skills, with a proven ability to use the Microsoft suite of applications effectively.
• Desirable Credentials

• Applicants with some/all the following will be highly regarded for the position:

• Experience working with an Australian or New Zealand company, or within the Australian or New Zealand insurance/financial services industry

• BABOK/IIBA, PMBOK/PMI, Agile, or PRINCE2 certification
• Familiarity with Australian/NZ Insurance systems, Workers Compensation, and or Australian Financial Industries – policies, governing rules, regulations
• Underwriting, actuarial, financial accounting and/or claims experience