Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines Remitly Full time

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.

  • Escalate unresolved issues to the appropriate internal teams.

  • Stay up to date with product knowledge and company policies.

  • Will handle the Elsevier account – assists with logins, profile corrections, editing documents

  • Assist with refunds for subscriptions, renewals

  • Technical concerns – login, passwords, basic troubleshooting skills 



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