Senior Executive-Training-Capability Development

2 days ago

Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per year

Job Description: Essential Functions

  • Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
  • Work with stakeholders to create capability building strategy based on communication-related skills identified as necessary to achieve overall organization goal
  • Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material
  • Designing training aids like activities, role plays, case studies, etc. to make the training session livelier and more interactive
  • Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
  • Identification of appropriate methodology for the implementation of training
  • Training and certification of trainers on the training modules
  • Building PPTs and other material and participate in presentation to the client/ internal customers
  • Participate during client visits (presentation of capability development programs)

Responsibilities: Performance parameters

  • Quality and accuracy of deliverables
  • Efficiency and effectiveness (result-orientation)
  • Training delivery
  • Adherence to internal standards
  • Employee satisfaction, people development and morale
  • Good performance on any other function that may occur from time to time or as directed by the Supervisor
  • Builds and maintains atmosphere where coaching, counseling, and feedback are considered essential for better performance
  • Risk recognition, assessment, analyses, management and mitigation
  • Demonstration of in-depth knowledge and application of various methodologies in relevant situations or phases

Qualifications: Eligibility Criteria: IJP is open to all Sr. Executives under Healthcare Vertical in Manila/Cebu, Philippines

  • Candidates must have a minimum of One year tenure in EXL and in the current role
  • Applicants should be rated as C1 in Healthcare Language Assessment
  • Should have 3.5 & above rating (Goal & Competency or Composite Rating)
  • Candidates must have 3.5 & above rating (Annual Composite Rating)
  • Should not be on PDP within 6 months from date of NOD
  • Should not be on PIP during the time of application
  • Must have no issues on Attendance and Reliability
  • Please refer to the Internal Talent Management Policy (attached) for more details
  • Please include the requisition number JOB# for any inquiry or communication related to this opening
  • Once selected, candidate is subject to clear all required tests/assessments as part of training program, failing means going back to original post.
  • Employees who have successfully passed the Internal Job selection (IJP) or employees who have been personally selected for a higher movement shall be required to undergo probation period. The purpose of this is to allow the Hiring Manager to carefully assess the employee's suitability to manage the risk that the person that they chose to engage may not be prepared to assume a higher role.
  • Can be released within a month
  • Had Leadership and Management Experience

  • Senior Executive-Training-Clinical Training

    3 days ago

    Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses in monitoring and reviewing the adherence and capability of the scholars while under the NCLEX Program. The job also includes up-to-date curriculum and...

  • Senior Executive-Training-Process Training

    2 days ago

    Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description: In this role, you'll make an impact in the following ways:Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services.Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy.Manage allocation of people and financial resources for...

  • Senior Executive

    3 weeks ago

    , Metro Manila, Philippines ATT Group Full time

    Senior Executive (Business Development & MarComm) We are seeking a dynamic and experienced Senior Executive (Business Development and MarComm) to lead and support regional business development initiatives while executing strategic marketing campaigns to enhance brand presence and stakeholder engagement. This role plays a key part in shaping internal and...

  • Common Capabilities COE

    3 weeks ago

    , Metro Manila, Philippines JPMorgan Chase & Co. Full time

    Join our Core Service - Centre of Excellence group and be part of a team that embraces innovation and experimentation. We are looking for a passionate Content Management Professional to support our Wealth Management line of business by developing and managing digitized content and document management capabilities globally. As a Data Operations Senior...

  • Senior Developer

    2 weeks ago

    , , Philippines Northern Lights Technology Development Full time

    This is a full-time, hybrid role for a Senior Developer located in IT Park, Cebu. Qualifications Strong experience in Software Development, including designing and coding applications Proficiency in Programming Languages such as Java, AngularJS(1.x), Oracle DB, .Net, OpenShift Excellent problem-solving and analytical skills Ability to work collaboratively...

  • Senior Executive-Training-Pre-Process Training

    3 days ago

    Philippines EXL Service Full time ₱600,000 - ₱1,200,000 per year

    Job Description: Excellent written and verbal communication skill, C1 CEF ScoreAbility to communicate correctly and clearlyGood Problem Solving and Strong troubleshooting skillsAbility to approach problems logicallyStrong customer service focus, Ability to empathize with the customer (Internal/External).Prioritizing customer needs...

  • BOLT - Senior Executive - Process Trainer

    2 weeks ago

    Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Essential FunctionsClassroom ManagementConducts new hire interview and provide feedback to operationsConducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific processProvides clinical capability development trainings to Operations frontline staff to meet operational requirements...

  • Training And Development Officer

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Training And Development Officer – Makati / Bacoor Location: Bacoor, Cavite; Makati (as listed in the original posting) Job Description Qualification in Instruction and/or learning design is advantageous. Demonstrable experience as a training officer. Proven track record of boosting company growth through training. Excellent verbal and written...

  • Senior Training Manager

    2 weeks ago

    , Pampanga, Philippines Asurion Full time

    Overview The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with organizational goals through stakeholder engagement, performance analysis, and team integration. Responsibilities Lead a team of technically savvy Learning and...

  • Senior Executive-Training-Voice and Accent

    3 days ago

    Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Classroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer...