Senior Executive-Training-Pre-Process Training

2 days ago

Philippines EXL Service Full time ₱600,000 - ₱1,200,000 per year

Job Description: Excellent written and verbal communication skill, C1 CEF Score

Ability to communicate correctly and clearly

Good Problem Solving and Strong troubleshooting skills

Ability to approach problems logically

Strong customer service focus, Ability to empathize with the customer (Internal/External).

Prioritizing customer needs (Internal/External).

Deliver presentations or training using acceptable methods and techniques

Develop curriculum, learning objectives, and course material

Deal with people in a manner which shows sensitivity, tact, and professionalism

Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally

Communicate information and ideas clearly, and concisely, in writing

Understand and translate complex information into presentations

Should show sufficient flexibility and urgency to handle pressure in a cross-cultural environment.

Should be confident and able to hold the attention of the participants in a training session.

Ability to make the sessions participative, lively, interesting and interactive

Responsibilities: Deliver soft training programs (Foundation Skills, Essentials Training) continuously for all business verticals.

Develop & implement an effective Training Need Identification Process

Assist in addressing Developmental needs of employees across the Organization

Conduct training follow up session and measuring effectiveness of training

Ensure accurate, timely and efficient analysis of Weekly and Monthly reports

Conduct internal audit of the team's reports (soft and hard copy)

Creation of modules & Updating of the training resource pool

Qualifications: Excellent written and verbal communication skill, C1 CEF Score

Ability to communicate correctly and clearly

Good Problem Solving and Strong troubleshooting skills

Ability to approach problems logically

Strong customer service focus, Ability to empathize with the customer (Internal/External).

Prioritizing customer needs (Internal/External).

Deliver presentations or training using acceptable methods and techniques

Develop curriculum, learning objectives, and course material

Deal with people in a manner which shows sensitivity, tact, and professionalism

Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally

Communicate information and ideas clearly, and concisely, in writing

Understand and translate complex information into presentations

Should show sufficient flexibility and urgency to handle pressure in a cross-cultural environment.

Should be confident and able to hold the attention of the participants in a training session.

Ability to make the sessions participative, lively, interesting and interactive

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