BOLT - Senior Executive - Process Trainer

Job Description: Essential Functions

• Classroom Management

• Conducts new hire interview and provide feedback to operations

• Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process
• Provides clinical capability development trainings to Operations frontline staff to meet operational requirements (i.e. Clinical Preprocess Training for USRN trainers)
• Monitors attendance during the entire process training
• Formulates effective exercises or assessments for essential learning improvements
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
• Continuously plans and organizes the training course and design as suited to the needs of the process
• Ensure compliance to client and organizational policies and procedures
• Reports directly to the client the update of the training class or process clarification
• Deliberate new hires that needs support and coaching
• Monitor trainee's post-nesting performance for the first 3 months after being endorsed to operations
• Establish and define the structure of the learning context
• Convey leadership to individuals and teams within scope

• Implement and demonstrate efficient training methods
  Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs

• Modules/Up-training/Initiatives

• Develop and implement an effective system for process updates as and when required by the process/clients

• Update Training curriculum on an ongoing basis
• Design, update and/or prepare training/instructional materials, teaching aids and devices in accordance to client curriculum
• Conduct team huddle and provide floor and online support for process updates
• Assist in assessing and addressing developmental/training needs of employees across the process through Training Needs Analysis

• Conduct follow-up training sessions to measure training effectiveness
  Collaborate with the quality and operations for process improvements

• Individual Development (Production, QA Score)

Contribute to production either through processing bills or cases, or taking inbound calls, in the absence of a training batch/requirement

• Other Functions:

• Create training dashboard and attend in weekly/monthly business review

• Partake during client visits
• Support processes in migration phase
  Steps up for the process in the absence of the Assistant Manager

Performance parameters

• Excellent classroom management and training effectiveness
• Quality and precision of reports, deliverables and production
• Adherence to attendance and schedule
• Develop and implement effective system in cascading process updates
• Initiate proposal for process improvement
• Assess, evaluate and analyze training needs through follow-up sessions
• Strict compliance to client and organizational rules and directives

Clients/customer relations at a professional level to guarantee client satisfaction

Responsibilities: Primary Internal Interactions

• Trainees, to evaluate training effectiveness, coaching and assessing work readiness
• Team/s of Nurse Associates, to train, coach, conduct up-skilling or cross-skilling and assessing work readiness
• Quality team, to calibrate process, clarifying audits, identify challenges and top drivers, and cooperate with the process improvement
• Supervisor, to report performance, seek assistance and support for any training concerns, monthly evaluation of performance, develop training modules, and update of training curriculum
• Lead Assistant Managers and leaders, to identify training needs and follow-up

Primary External Interactions

• Vendors, for reports, updates and presentation of business review

Qualifications: Eligibility Criteria:

• Open to Process Executives and Senior Executives aligned to the Process
• At least 12 months tenure in EXL
• At least 12 months in the current role
• Required Licensure as specified by the process
• Should not be on PDP within 6 months from date of NOD
• Should have not received a PIP in the past 12 months
• Minimum of 4.0 rating in the last 6 months (Goal and Competency)
• Minimum of B2 HEAP Category
• Must have no issues on Attendance and Reliability (