Operations & Customer Experience Consultant for Real Estate
2 days ago
Your Key Deliverables
- Refine Customer Care: Fix the new team structure, write clear Standard Operating Procedures (SOPs) for all channels (Email, Viber, Walk-ins), and optimize/recommend our CRM system.
- Scale the Solution: Create a strategic plan to apply the new structure and service standards to our Sales, Loans, and other departments to create one seamless client experience.
- Knowledge Transfer: Develop the initial training roadmap to rapidly upskill the new Customer Care team.
What We Need
- Real Estate Expertise: Strong background in Real Estate and familiarity with related fields like loans/mortgages.
- Operational Builder: Proven experience setting up and restructuring high-volume, multi-channel customer service teams.
- Process Improvement Guru: A history of streamlining operations and creating scalable systems across different business units.
- CRM/Tech Fluent: Deep knowledge of how to leverage CRM tools for efficiency and data.
This is a project-based contract role.
Job Types: Full-time, Fixed term
Benefits:
- On-site parking
- Paid training
Work Location: On the road
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