Customer Experience Representative

Apply NowBack to search resultsPrevious job Next jobJob DescriptionCore Competencies:Systems Processes & PolicyEnsure all policies & procedures are adhered to, including compliance obligationsTechnical ProficiencySystems Knowledge: Proficiency and previous experience in using CRM systems, knowledge bases, and other relevant software and systems.Product/Service Knowledge: Ability for in-depth understanding of the products or services offered by the company.Technical Aptitude: Ability to quickly learn and adapt to new technologies and systemsBehavioural AttributesAdaptability and Flexibility: Ability to adapt to changing situations, new technologies, and evolving customer needs.Resilience and Stress Management: Ability to handle pressure, manage stress, and maintain composure in challenging situations.Teamwork and Collaboration: Ability to work effectively as part of a team and collaborate with colleagues across different departments.Time Management and Organization: Ability to prioritize tasks, manage time effectively, and meet deadlines.Continuous Learning: A commitment to continuous learning and professional development.High-Level Customer InteractionComplex Problem Resolution: Ability to handle complex technical issues, escalate appropriately, and follow up to ensure resolution.Conflict Resolution: Ability to de-escalate tense situations and resolve conflicts effectively.Negotiation Skills: Ability to negotiate solutions with customers and find mutually acceptable outcomes.Key Skills And CapabilitiesProblem solving and decision-makingAnalytical skillsResourcefulnessAdaptable and flexibleResilientMental AgilityAbility to build rapport quickly and effectivelyAbility to multi-taskQualifications And Typical ExperienceEnglish Proficiency: Native or near-native fluency in English is essential.Experience: Minimum 3 years' experience in customer complaint management. Preferred Automotive experienceNo criminal recordOther Position RequirementsSubject to business demands, additional hours may be requiredSubject to business demands, you may be required to move to any other campaign/project on a temporary basis, in accordance with the needs of ProbeBilingual Requirement: Nice to have if some agents have the ability to speak and understand Mandarin. English proficiency is the priority.Close the popupApply NowExplore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.Get notified for similar jobsYou'll receive updates once a weekEnter Email address (Required)FailureGet tailored job recommendations based on your interests.profile iconSign upProfile recommendationsNo recommendations foundSimilar Jobs$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Experience Representative|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Experience Representative|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && 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data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Service Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = 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(['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Naga City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Sales Support Coordinator|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Experience Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">Customer Experience Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full timeNo recommendations foundJobseekers Also ViewedNo recommendations foundLife at Probe GroupCulture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.