Sales Supervisor

About the position

The regional Sales Supervisor - Customer Quotation is a crucial position to manage the sales activities in Regional shared service center Asia Pacific.

Key Responsibilities

• Daily operation tasks handling including not limited to comer quotation
• Interface and create opportunity with designated account in both operation control and quotation services
• Support the preparation of presentation material & analysis and attend Regular Performance Review Meetings
• Fully design SOPs, ensure their Implementation & follow up
• Manage internal and external customer expectations and align with our capabilities and service levels
• Analyze the performance & quality via KPI and business partner's feedback and determine gaps
• Work with internal service / support departments to achieve KPI goals
• Initiate and drive continuous improvement activities
• Daily workload arrangement and balance within the team
• Support and execute contingency plan/cross training plan
• Support SSC sales manager to build up an effective team, coach and develop team members, monitor performance on daily basis and timely communicate/escalate to improve, regular report performance in a structural way, complete assigned projects successfully.
• All tasks including but not limited to above all Key tasks

Skills and Competencies:

Competencies - Leadership

• Ability for systematic and rational analysis to identify the root cause of problems
• Ability to influence and convince others in a way that results in acceptance and agreement
• Ability to lead and develop high performing teams
• Ability of effective people management through KPI setting and measurement
• Ability to communicate openly and confidently
• Effective listening in various cultural environment
• Willingness to engage in constructive confrontation
• Willingness to challenge the status quo and to drive innovation and change
• Capable to generate creative ideas/solutions
• Ability to manage the conflict and good at change management

Competencies – Business

• Customer relationship building and alignment skills
• Operationally focused
• Analytical and organizational skills
• Ability to establish a successful long-term business partnership with internal and external customers
• Credibility
• Is familiar with entrepreneurial and strategic matters
• Strong decision making capabilities and high accountability:
• Customer focus (monitors customer expectations continuously and is willing to adapt own activities/procedures)

Competencies – Personal

• Communication and inter-personal skills
• Outgoing, self-motivated, organized, focused, goal driven and able to manage him-/herself
• Self propelled but in line with account development strategy.
• High commitment and positive attitude in the face of setbacks and obstacles
• Be authentic, approachable, open and honest.
• Ability to communicate openly and confidently
• Ability to coordinate efforts/resources within and across boundaries to deliver goals
• Ability and willingness to effectively live and manage the matrix organization
• Ready to take personal accountability for achieving individual and shared goals
• Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct

Educational Background / Work experience

• University / Bachelor's degree in international logistics or freight forwarding apprenticeship
• 8 years work experience preferred in an international environment
• 3 years of people management experience

Language Skills

• Fluent in English (written and spoken)
• Other languages (written and spoken) beneficial

Computer Literacy

• Advanced understanding and capability in Microsoft office (Word, Excel, Powerpoint, Projects, Visio)

Decision making authority

• Decision authority as delegated by the direct manager in accordance with Hellmann regulations