Lifecycle Operations Specialist

1 week ago

Taguig, National Capital Region, Philippines Thrive Technologies Inc. Full time ₱1,680,000 - ₱4,192,000 per year

This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City.

How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

Rate: $6/hr and earn up to PHP 59,000+/month

Schedule: Monday - Friday: 9:00 AM - 5:30 PM CST or EST

Lifecycle Operations Specialist (On-Site Cyber Sigma, Taguig)

Mission: Design and run the end‑to‑end lead/lifecycle engine (definitions, scoring, routing, SLAs, feedback loops) so Sales receives sales‑ready, well‑routed pipeline and RevOps spends less time chasing hygiene in forecast calls.

Must Have Qualifications:

  • 1-2 years MAP/CRM experience (e.g., Marketo + Salesforce)
  • Lead Scoring/Routing (LeanData is a plus)
  • SDR ops
  • Strong process design & documentation; cross‑functional facilitation.

Responsibilities:

  • Own lifecycle stages, lead scoring & routing, MQL/SAL/SQL definitions and SLAs.
  • Build and maintain SLA scorecards and exception workflows (auto‑alerts to owners).
  • Partner with RevOps to align stages to forecast categories and ensure inbound signals support commit/best/pipeline calls.
  • Operationalize ICP/persona and buying‑committee coverage in MAP/CRM; ensure handoffs include required fields.
  • Run weekly lifecycle QA (duplicates, mismatches, missing fields); feed remediations to Data Quality Engineer.
  • Provide readouts to SDR/RVPs; drive continuous improvement with A/B tests on scoring/routing.

Immediate Impact (30/60/90):

  • 30 days: Finalize shared lifecycle definitions (MQL/SAL/SQL), SLA policy, and SDR handoff SOP; document in Confluence/Notion; stand up weekly SLA scorecard and exception report.
  • 60 days: Deploy lead scoring & routing v1 (MAP→CRM), SDR queue QA, and closed‑loop disposition taxonomy; publish funnel conversion baselines by segment.
  • 90 days: Launch ICP + buying‑committee coverage framework tied to campaigns and opps; introduce campaign → opp influence checkpoints for cleaner attribution and forecast inputs.

Success Metrics:

  • SLA adherence (MQL→SAL, SAL→SQL), response time; reduction in misrouted/recycled leads.
  • Lift in MQL→SQL conversion; increase in opps with minimum buying‑committee roles attached.
  • Reduction in RevOps manual escalations related to inbound quality/hygiene.
  • Stakeholder CSAT (Sales/SDR leaders).

Addresses Pain Points:

  • Reduces manual policing of hygiene and noisy handoffs that inflate forecast
  • meeting time.
  • Creates consistent definitions and SLAs, supporting an operating cadence with enforceable expectations.

Job Type: Full-time

Pay: Php344.75 per hour

Expected hours: 40 per week

Work Location: In person

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