Implementation Engineer

1 day ago

Manila, National Capital Region, Philippines NICE Systems Full time $60,000 - $100,000 per year
About the Role
  • Conduct Requirements Discovery sessions with customers to gather and clarify needs.
  • Provide expert-level product knowledge, business analysis, and actionable recommendations to clients.
  • Align customer requirements with desired business outcomes.
  • Coordinate resources effectively to ensure successful implementation.
  • Track and communicate project progress to the management team.
  • Build and maintain strong, collaborative relationships with customers.
  • Assist clients in maximizing the value of their investment in the NICE platform.
  • Continuously seek opportunities to enhance value and reduce time to value during the implementation phase.
  • Develop innovative solutions to complex problems, ensuring high levels of customer satisfaction.
Have you got what it takes?
  • BA/BS degree or equivalent work experience. Technical degrees and/or coursework a plus
  • At least 5 years' experience in customer-facing roles
  • At least 3 years hands on experience configuration NICE portals or any contact center implementation platform. (Preferred)
  • Proficiency with project management workflows
  • Excellent written and verbal communication skills
  • Excellent organizational and task management skills to keep projects on track; detail-oriented
  • Strong technical acumen with ability to communicate complicated topics to a non-technical audience
  • Proven ability to collaborate within and across teams; work well with a variety of other roles and personalities
  • Strong interpersonal skills and the ability to interact with multiple levels in a customer's organization, including senior leadership
  • Demonstrate strong management and risk mitigation skills
  • Excellent written and spoken English is essential
  • Customer Service, Technical Support, Project Management, Product Management, and or Product Development experience
  • Proficiency with Confluence, JIRA, Salesforce, Asana, , etc.
What's in it for you?

NICE Systems

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