Implementation Engineer

5 days ago

Manila, National Capital Region, Philippines Careerwise Full time
Overview

Implementation Engineer role with a strong background in cybersecurity, particularly in device management, monitoring, and endpoint security solutions. This role bridges presales and delivery: you'll work closely with customers to shape solutions, showcase capabilities, and ensure smooth rollout of security products.

What You'll Do
  • Partner with sales and technical teams to understand client requirements and design the right solutions
  • Run demos, technical presentations, and proof-of-concepts with prospective customers
  • Deploy and configure tools for mobile device management (MDM), remote monitoring (RMM), and patching
  • Support clients throughout presales and into delivery — ensuring smooth implementation
  • Produce clear technical documentation and assist in proposals/RFPs
  • Troubleshoot issues and provide guidance during and after deployment
  • Keep up to date with industry trends in endpoint, cloud, and network security
What We're Looking For
  • 2–5 years' experience in cybersecurity, with hands-on exposure to MDM, RMM, or Patch Management platform
  • Familiarity with solutions such as Intune, MobileIron, AirWatch, Kaseya, ConnectWise, NinjaRMM (or similar)
  • Previous experience in presales/customer-facing technical role
  • Strong communication skills, able to explain technical detail in a clear way
  • Ability to manage multiple customers/projects and resolve issues quickly
  • Bachelor's degree in Computer Science, IT, or related field preferred
Nice to Have
  • Security certifications (e.g. CompTIA Security+, CISSP)
  • Broader knowledge of endpoint, network, or cloud security.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • IT Services and IT Consulting

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