Client Services Admin

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed

About the Role

We are seeking a diligent and detail-oriented Client Service Administrator (CSA) to ensure operational accountability, monitor workflow completion, and provide basic accounting and administrative support within our bookkeeping team. This role is critical in maintaining high standards, fostering compliance, and supporting team productivity, both onshore and offshore.

Duties and Responsibilities:

• Workflow & Compliance Oversight

• Verify daily task completions across teams, ensuring all deliverables are accurate and timely.

• ·Conduct routine checks on timesheets and adherence to code of conduct policies, escalating discrepancies when necessary.
• Participate in weekly workflow meetings and provide insights on task status, delays, and operational bottlenecks.
• Support management in maintaining remote work accountability, ensuring compliance with HR policies and remote work eligibility.

• Contribute to a culture of high performance, discipline, and compliance without compromising operational efficiency.

• Administrative Tasks

• Maintain accurate and up-to-date records of staff tasks, timesheets, and workflow logs.

• Assist in scheduling meetings, preparing agendas, and documenting minutes, especially for workflow and compliance check-ins.
• Handle basic correspondence, including follow-ups on pending tasks or approvals.
• Support onboarding of new staff by preparing documents, training materials, and workflow guides.
• Assist with filing, data entry, and document organization to ensure easy retrieval of records for audits or management reviews.

• Generate reports for management on workflow completion, compliance metrics, and task productivity.

• Basic Bookkeeping Support

• Assist with reconciliations, invoicing, and data entry as needed.

• Support team with routine bookkeeping tasks, ensuring accuracy and timeliness.

Skills and Qualifications:

• Proven experience in administrative, bookkeeping, or workflow monitoring roles.
• Strong attention to detail and ability to follow processes rigorously.
• Excellent communication skills for liaising with management and offshore staff.
• Familiarity with productivity monitoring tools; experience with AI-based tools is a plus.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• Knowledge of accounting principles and basic financial operations is desirable.

Key Competencies:

• Accountability and integrity
• Analytical thinking and problem-solving
• Adaptability to a fast-paced, remote-work environment
• Ability to enforce compliance diplomatically but firmly

Trial and Performance:

• The role may initially be offered on a six-month trial basis to evaluate workflow control effectiveness and cultural alignment.
• Performance metrics will include accuracy of task verification, timeliness of reporting, and adherence to compliance standards.

Why Join the Client:

• Opportunity to play a pivotal role in improving team performance and workflow efficiency.
• Work within a team committed to high standards and professional growth.
• Exposure to innovative AI tools for productivity monitoring and process improvement.

**Work Set-up:

Hybrid

Work Schedule:

Mid shift (3:00 PM to 11:30 PM PH time)**

This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview.

Core Benefits:

• HMO on Day 1 + Free coverage for 2 dependents after 2 years
• Life Insurance
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday & Bereavement Leave

Onsite/Hybrid Extras:

• Travel Subsidy
• Staff House Accommodation (within certain distance)
• Free Shuttle Service
• Free Lunch & Uniform
• Perfect Attendance Bonus

For All Employees:

• Onboarding Training
• Monthly Engagement Activities
• Birthday Gift & Weekly Treats
• Christmas Hamper & Anniversary Gift
• Opportunity to Travel

Refer a friend and get up to PHP 8,000 via GCash for every successful hire in this role

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Referral link:

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