Helpdesk IT Support

1 day ago

Angeles City, Central Luzon, Philippines Pacific Smiles Group Full time ₱250,000 - ₱500,000 per year

The Role Will Significantly Contribute Through

  • Provide first and mid-level IT support
  • Troubleshooting IT software & hardware issues
  • Coordinating the IT Helpdesk Log
  • Resolve support tickets
  • Assist in maintaining the IT Asset Register
  • IT setup for new staff members
  • Other duties as required

Core Responsibilities and Accountabilities

  • Set up laptops and other devices remotely
  • Install and configure appropriate software and functions according to specifications
  • Provide orientation and guidance to users on how to operate new computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages
  • Manage Asset and work-from-home device list
  • Manage hosted PBX

Knowledge Required

  • Exceptional personal presentation in a professional manner for client relations
  • Effective written and verbal communication skills
  • Ability to use Microsoft Office 365, Word processing and formatting, email, and software applications
  • Ability to work both independently but also within a collaborative team environment
  • Well-developed interpersonal skills with the ability to work productively with a broad range of
  • people from a variety of backgrounds and experiences
  • Exceptional time management, organizational and administrative skills

ShoreXtra Perks

  • Bronze Badge Referral reward for Shore360 employees
  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment

Work Arrangement:

  • Onsite - Shifting Schedule - 5 days a week (Mon-Sun 5:00 AM–2:00 PM, 6:00 AM–3:00 PM, or 9:00 AM–6:00 PM)
  • Fixed Term - 3 months
  • Evaluation on the 60th day

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