Helpdesk Tier 2

1 day ago

Angeles City, Central Luzon, Philippines Ibex Staffing Solutions Full time $30,000 - $60,000 per year

About the role:
The Helpdesk Tier 2 is a key technical resource, responsible for resolving escalated issues and ensuring smooth daily operations across user systems and applications. You'll go beyond basic troubleshooting - handling more complex technical challenges, contributing to process improvement, and delivering an exceptional support experience. This role is ideal for IT professionals with a solid foundation in support who are ready to take ownership of higher-level incidents in a fast-paced environment.

Who are we?
IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT staffing. We connect exceptional global talent with innovative companies, helping businesses scale and thrive in a digital-first world.

Hire the brightest. Hire the best.

Job Details:
Role: Helpdesk Tier 2
Location: Remote
Type of Engagement:
Long term Contract
Schedule: US Timezone - EST

Key Responsibilities:

  • Respond to and resolve escalated technical issues from Tier 1, including hardware, software, and application support.
  • Troubleshoot network connectivity, Active Directory, VPNs, and Office 365-related issues.
  • Provide hands-on remote support for workstation imaging, configuration, and deployment.
  • Collaborate with Tier 3 and engineering teams for escalations and process handoffs.
  • Ensure documentation of technical solutions and contribute to the internal knowledge base.
  • Assist with onboarding/offboarding and device provisioning.
  • Maintain service quality by meeting SLAs and user satisfaction goals.
  • Identify recurring problems and recommend proactive solutions or SOP updates.

Qualifications:

  • 1–2 years of experience in a technical support or desktop support role (MSP experience a plus).
  • Solid understanding of Windows OS, Office 365, Active Directory, and remote desktop tools.
  • Basic networking knowledge (IP/DNS/DHCP/VPN).
  • Familiarity with ticketing systems (e.g., ConnectWise,
  • Zendesk, ServiceNow).
  • Strong communication skills with the ability to explain technical issues clearly.
  • Certifications such as CompTIA A+ or Network+ are preferred.
  • A self-starter with the ability to manage multiple issues in a fast-paced environment.

  • Helpdesk Tier 3

    1 day ago

    Angeles City, Central Luzon, Philippines Ibex Staffing Solutions Full time $40,000 - $80,000 per year

    About the roleThe Helpdesk Tier 3 handles the most complex support issues involving infrastructure, backend systems, and escalations. You'll serve as the final point of contact in support processes and help standardize IT procedures and improvements.Who are we?IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT...

  • Helpdesk Tier 1

    1 day ago

    Angeles City, Central Luzon, Philippines Ibex Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the roleThe Helpdesk Tier 1 ensures smooth system operations by delivering prompt, professional technical support. You'll resolve end-user issues, uphold service quality, and gain exposure to advanced technologies as part of our client's team—perfect for tech-savvy professionals eager to grow in a fast-paced IT environment.Who are we?IBEX Staffing...

  • Helpdesk Trainer

    1 day ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱180,000 - ₱360,000 per year

    About the job: Helpdesk Trainer (Clark) | OnsiteWork Setup: Onsite (Clark)Shift: Shifting ScheduleAccount: TrainingStart Date: ASAPNon-Negotiable Requirements:Must have a Helpdesk-type background (hardware and software troubleshooting experience)Familiar with operating system troubleshooting.Microsoft product knowledge is requiredShould have experience...

  • Helpdesk IT Support

    1 day ago

    Angeles City, Central Luzon, Philippines Pacific Smiles Group Full time ₱250,000 - ₱500,000 per year

    The Role Will Significantly Contribute ThroughProvide first and mid-level IT supportTroubleshooting IT software & hardware issuesCoordinating the IT Helpdesk LogResolve support ticketsAssist in maintaining the IT Asset RegisterIT setup for new staff membersOther duties as requiredCore Responsibilities and AccountabilitiesSet up laptops and other devices...

  • Level 2 Automation Engineer

    7 days ago

    Angeles City, Central Luzon, Philippines Jobs360 Full time ₱600,000 - ₱1,200,000 per year

    Roles and ResponsibilitiesDevelop in-house automations to support and assist the Helpdesk Team (e.g., Pia, ConnectWise RPA, Power Automate, PowerShell)Create clear documentation for automations and their implementationDeliver client-facing automation projects focused on the Microsoft Power PlatformAccurately identify the root cause of issues and communicate...

  • Level 2 Help Desk Support

    1 week ago

    Angeles City, Central Luzon, Philippines Brainbox Advisory Full time ₱1,200,000 - ₱2,400,000 per year

    About BrainboxBrainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do...

  • Level 2 Help Desk Support

    2 weeks ago

    Angeles City, Central Luzon, Philippines Brainbox Full time ₱900,000 - ₱1,200,000 per year

    About BrainboxBrainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do...

  • IT Helpdesk Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines LGT Business Consultancy Services Full time ₱130,000 - ₱140,000 per year

    Key ResponsibilitiesLead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets.Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud.Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection.Supervise, train, and...

  • Quality Assurance Analyst I

    1 day ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    Work Setup: Onsite (Clark) Shift: Shifting Schedule Account: Quality Assurance Start Date: ASAP Non-Negotiable Requirements:Must have a Helpdesk-type background (hardware and software troubleshooting experience)Familiar with operating systems troubleshooting.Microsoft product knowledge is requiredShould have experience supporting a BPO environmentMinimum of...

  • Trainers (Clark) | Onsite

    1 day ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    Work Setup: Onsite (Clark)Shift: Shifting ScheduleAccount: TrainingStart Date: ASAPNon-Negotiable Requirements:Must have a Helpdesk-type background (hardware and software troubleshooting experience)Familiar with operating systems troubleshooting.Microsoft product knowledge is requiredShould have experience supporting a BPO environmentMinimum of 6 months in...