HR Generalist

What It's About
We are hiring an HR Generalist based in Manila to support Singapore HR operations within a Shared Services model. The ideal candidate has 5+ years of HR operations experience, including a minimum of 3 years hands-on, Singapore-specific HR practice. You will be the subject-matter expert (remotely) for Singapore employee HR queries, ensure compliance with Singapore employment laws, and partner with regional stakeholders to deliver efficient, employee-centric HR services. Experience with ServiceNow (ticketing) and SAP SuccessFactors (HRIS) is strongly preferred.

Key Responsibilities

• Serve as the primary HR SME (remote) for Singapore employee queries and HR-related concerns
• Advise and support employees and managers on HR processes aligned to Singapore legislation and company policies
• Localize regional/global processes to Singapore requirements; maintain clear, employee-friendly workflows and documentation
• Facilitate the grievance process and manage less complex employee relations cases for Singapore; escalate as needed
• Lead or contribute to HR projects (process improvements, policy updates, system enhancements); plan and execute smooth rollouts
• Draft and update HR policies, SOPs, templates, and knowledge articles; drive continuous process optimization
• Deliver onboarding and ongoing training within HR operations; support knowledge transfer across the team
• Train Tier 1 HR support to handle requirements specific to Singapore and other APAC countries
• Monitor compliance risks; stay current with Singapore legislation and proactively recommend mitigation actions
• Coordinate with Singapore-based vendors and government entities and manage related operational budgets
• Maintain HR metrics and prepare internal/external reports for the Singapore scope
• Process and audit employee data/transactions in SAP SuccessFactors; manage and resolve ServiceNow tickets within SLAs

What We Expect
Required qualifications and experience:

• 5+ years in HR operations or generalist HR, with at least 3 years Singapore-specific HR experience
• Experience in HR Shared Services or similar service delivery model strongly preferred
• Strong working knowledge of Singapore employment legislation and statutory requirements
• Hands-on experience with HRIS and ticketing tools; SAP SuccessFactors and ServiceNow strongly preferred
• Bachelor's degree (or equivalent) in Human Resources, Business, or related field
• Highly organized, structured work style with strong attention to detail and service orientation
• Proven ability to balance Singapore compliance with regional/global standards
• Excellent interpersonal, communication, and remote stakeholder management skills
• Ability to manage multiple priorities, meet SLAs, and deliver high-quality service across time zones

Preferred Skills

• Experience creating SOPs, process maps, and knowledge articles
• Exposure to Singapore payroll coordination and vendor management
• Data-driven approach to analyzing HR metrics and identifying improvements

What We Offer
Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

• Hybrid work set-up
• Professional, international working environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• One-month sabbatical after every five years of service
• Education assistance program
• Fun office and team events, including volunteer opportunities to connect with and help our local communities

Please be aware, fraudsters may pose as Partners Group recruiters. All g enuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately