BPO Quality Analyst

About the job: Quality Analyst - Retail Sales (Cebu City) | OnsiteNature Of the Account: Retail SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...

Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...

/ RequirementsJob title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night ShiftSalary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

We are seeking a detail-oriented and performance-driven Sales QA Specialist to join our dynamic BPO team. This role is critical in ensuring the quality and compliance of our sales interactions, helping drive excellence across our operations.Cebu IT PARK | Return to office | Night shift/Graveyad | Onboard immediatelyMain Job Responsibilities:Monitor and...

About the RoleWe're looking for a Quality Analyst who's ready to take the lead in driving excellence and continuous improvement across our operations. This is more than just a scoring role — we're seeking someone who can analyze trends, identify strengths and weaknesses, and recommend actionable solutions to elevate the overall quality performance of the...

About the job: Quality Analyst - Travel Sales (Cebu City) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience in...

Responsibilities:1. Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines.2. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results.3. Analyze qualitative and quantitative data to formulate insightful...

Job SummaryThe Quality Analyst is responsible for evaluating the quality of work performed by frontline agents. You will listen to recorded calls or review written transcripts to ensure adherence to standard operating procedures (SOPs), compliance regulations, and client-specific requirements. Your goal is to identify performance gaps and provide actionable...

The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

Job title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night ShiftSalary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain• Not a job hopperEssential Hiring...