Level 2 NOC Support Engineer

7 days ago

Fort Bonifacio, National Capital Region, Philippines Lgosoft Corporation Full time ₱336,000 - ₱420,000 per year

Job Summary:

We are looking for a skilled Engineer with a solid understanding of VoIP systems, SIP protocols, and basic knowledge of Linux, databases, networking concepts with decent understanding software .

Experience Required: Minimum 2 years of relevant experience

(BPO / Call Center environment experience preferred)

Key Responsibilities:

  • Install, configure, and maintain Asterisk-based PBX systems.
  • Manage SIP trunk configurations and ensure smooth call routing.
  • Perform basic Linux system administration tasks, including log monitoring and troubleshooting.
  • Handle basic database operations such as running queries and checking call logs.
  • Monitor and maintain the health of the VoIP infrastructure to ensure high availability and call quality.
  • Troubleshoot issues related to SIP signaling, extensions, IVRs, and call flows.
  • Work with the networking team to ensure proper firewall, NAT, and QoS configurations.
  • Collaborate with the clients and team to support day-to-day NOC department needs.
  • Prepare and maintain system documentation, including call flow diagrams, SOPs, and knowledge base articles.
  • Required client visits for discussing client needs and onsite troubleshooting .

Required Skills & Qualifications:

  • Minimum 2 years of hands-on experience in managing Open source PBX or other VoIP platforms like vicidial etc .
  • Basic understanding of SIP protocols and VoIP call flows.
  • Familiarity with Linux OS commands and troubleshooting.
  • Basic knowledge of databases (MySQL/PostgreSQL) to fetch and analyze call data.
  • Basic networking knowledge:
  • IP addressing
  • NAT
  • Firewalls
  • QoS
  • Experience in BPO / Call Center telephony setup will be an added advantage.
  • Ability to troubleshoot call-related issues efficiently.
  • Good communication and documentation skills.

Preferred Qualifications:

  • Experience with call center dialers (e.g., VICIdial, GoAutoDial, or similar).
  • Familiarity with ticketing systems for incident tracking and resolution.
  • Understanding of IVR design and integration with CRMs.
  • Knowledge of monitoring tools for VoIP quality and performance.

Soft Skills:

  • Strong problem-solving and analytical skills.
  • Ability to work under pressure in a 24x7 BPO support environment.
  • Good coordination skills to work with operations, NOC, and network teams.
  • Self-motivated and eager to learn new technologies.

Education:

  • Bachelor's degree / Diploma in Computer Science, IT, Telecommunications, or related field.
  • Relevant certifications (e.g., Asterisk, Linux, Networking) will be an advantage.

Job Types: Full-time, Fresh graduate

Pay: Php28, Php35,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Work from home

Work Location: In person

Expected Start Date: 09/12/2025

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