Game Customer Service Representative

2 weeks ago

Work from Home, Philippines Agensi Pekerjaan WOBB Sdn Bhd Full time ₱960,000 per year

Job responsibilities:

1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.

2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.

3. Provide guidance and support to players on game rules, strategies, and promotions.

4. Document and track player interactions and issues using our designated customer support tool.

5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.

6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.

7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.

8. Contribute to developing and improving customer support processes and resources.

Requirements:

1. Previous Gaming, Finance, E-commerce or KYC experience in a customer service role. (Must Have)

2. Excellent writing and verbal communication skills in English.

3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.

4. Empathy and patience when dealing with player concerns or frustrations.

5. Basic technical knowledge and proficiency in using customer support tools and software.

6. Ability to work independently and collaboratively as part of a team.

7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.

8. Passion for gaming and an understanding of online gaming culture and trends.

9. Under Independent Contract

Job Type: Full-time

Pay: Php30, Php80,000.00 per month

Work Location: Remote

Expected Start Date: 10/06/2025

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