US Human Resources Generalist I On-site

3 days ago


Makati City, National Capital Region, Philippines Cloudstaff Full time $40,000 - $80,000 per year

Job description:

This is a work in the office role based in Makati and Night Shift.

Position Overview & Objective:

The Human Resources Generalist is expected to focus on compliance within the Employee Relations arena. In this client-facing role, the Human Resources Generalist provides Tier- 1 level HR guidance and support to our clients. This role is part of a Human Resources team that strives to be a trusted advisor, while providing guidance through in- depth experience, sound research, compliance and HR Best practices.

Primary Responsibilities :

  • Provide heavy telephonic employee relations guidance for various issues and resolution
  • Utilize a ticketing system to track and respond to client inquires (front- line)
  • Meet demands of Service- Level Agreements (SLA's) on a day-to- day basis
  • Attend Welcome Calls & HR initial calls for new clients, while fact finding through an HR Services Discovery
  • Interpret and provide guidance regarding employment law; to include wage and hour
  • Provide guidance on leave administration, specific to state and federal law
  • Assist client contact with impartial and thorough employee relations investigations
  • Recognize and escalate concerns regarding clients with potential risk and liability to HR department leadership.
  • Create handbooks utilizing an electronic handbook generator and facilitating Q&A discussion with client
  • Identify and create policies as needed
  • Create job descriptions; research salary and wage data;
  • Provide clients with various reports to support HR related processes for worksite employees
  • Assist with identifying, creating and scheduling customer HR compliance training as requested
  • Assist leadership with special projects, process improvements and strategy
  • Other duties and projects as assigned

Qualification and requirements:

Basic Qualifications:

  • HR Certification (PHR or SHRM- CP)
  • 1-2 years' experience in a PEO environment
  • Excellent customer service and follow up skills
  • Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts
  • Natural relationship builder with ability to thrive in a high-volume environment
  • Demonstrates emotional intelligence with a client centric attitude

Preferred Qualifications:

  • Restaurant or Hospitality industry experience
  • Degree Level or Equivalent Combination of Education & Experience
  • Bachelor's degree is preferred
  • 1-3 years HR experience

Non-negotiable skills & requirements:

  • HR Certification (PHR or SHRM- CP)
  • 1-2 years' experience in a PEO environment
  • Excellent customer service and follow up skills
  • Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts
  • Natural relationship builder with ability to thrive in a high-volume environment
  • Demonstrates emotional intelligence with a client centric attitude


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