GLOBAL NOC TIER 1 ENGINEER

5 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time $60,000 - $80,000 per year

Make your next big career move by applying as KMC Solutions' next GLOBAL NOC TIER 1 ENGINEER

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at

Candidate Location: Philippines, preferably in Metro Manila.

The main responsibilities of a GLOBAL NOC TIER 1 ENGINEER include:

  • Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
  • Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
  • Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
  • Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
  • Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
  • Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
  • Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
  • Project and Report Support: Assisting with projects and report generation as needed.
  • Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.

To apply, you must be an expert on the following requirements:

  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of relevant experience in network engineering or a similar field.
  • Thorough understanding of IT LAN and WAN networking concepts.
  • Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies is a must
  • Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is a must.
  • Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
  • Commitment to ongoing learning, training, and development.

Requirements:

  • Willingness to work remotely and on flexible shifts.
  • Reliable home internet connection and a quiet work environment.

  • System Engineer Tier 2

    1 week ago

    Manila, National Capital Region, Philippines Movate Full time ₱900,000 - ₱1,200,000 per year

    Are you passionate about tech, troubleshooting, and providing top-tier support? Join us as a Tier 2 Systems Engineer and help power our customers' systems What You'll DoBe the go-to escalation point for Tier 1 (phone, email, monitoring alerts)Own and resolve support tickets via phone, email, or customer portalCollaborate with team members to find solutions...

  • NOC Engineer

    5 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time $104,000 - $130,878 per year

    SUMMARYWe are looking for a proactive and detail-oriented NOC Engineer to join our growing team in a Managed Services Provider (MSP) environment. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network infrastructure and client systems to ensure high availability and optimal performance across all services.JOB...

  • Network Engineer

    5 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Make your next big career move by applying as KMC Solutions' next GLOBAL NOC TIER 2 ENGINEERAbout Us:Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting...

  • NOC Tier II with Linux OS Coding experience

    5 days ago

    Manila, National Capital Region, Philippines Complete Development (CoDev) Full time ₱800,000 - ₱1,200,000 per year

    We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision.  Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination.Our ideal...

  • NOC Technician

    5 days ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱250,000 - ₱500,000 per year

    Number of positions: 2 (NOC 1 and NOC 2)Setup and Location: Onsite - Ortigas or Alabang*Employment Type:* Full-time Work Schedule: NOC 1DayShift (AEST)Shift (PHT)Tuesday - Wednesday10:00 PM - 8:00 AM8:00 PM - 6:00 AMWednesday - Thursday10:00 PM - 8:00 AM8:00 PM - 6:00 AMSaturday7:00 AM - 7:00 PM5:00 AM - 5:00 PMSunday7:00 AM - 7:00 PM5:00 AM - 5:00 PM ...

  • Assistant Vice President, Network Operations Center

    5 days ago

    Manila, National Capital Region, Philippines PCCW GLOBAL Limited Full time ₱2,000,000 - ₱2,500,000 per year

    Job Title: Assistant Vice President, Network Operations Center (NOC)General FunctionThe Assistant Vice President of the International Telecom Network Operations Center (NOC) is responsible for managing, directing and controlling the Global Services Operations Center quality operations of the Global Services in a cost-efficient manner.The AVP is leading and...

  • NOC Engineer

    3 days ago

    Manila, National Capital Region, Philippines Cts Full time ₱720,000 - ₱1,080,000 per year

    CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a...

  • NOC Engineer

    3 days ago

    Manila, National Capital Region, Philippines CTS - IT & Cybersecurity Services Full time ₱19,200 - ₱30,000 per year

    CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a...

  • Tier 1 Technical Support Agent

    6 days ago

    Manila, National Capital Region, Philippines Satori Full time ₱300,000 - ₱600,000 per year

    Tier 1 Technical Support AgentLocation:Manila; hybrid modeSchedule:40 hours per week (rostered Monday–Sunday)Department:Technical Support About the RoleWe're looking for aTier 1 Technical Support Agentto join our growing Technical Support team in Manila.In this role, you'll be the first point of contact for customers, installers, and dealers — helping...

  • L2 NOC Engineer

    1 week ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱1,200,000 - ₱2,400,000 per year

    SUMMARYWe are seeking a skilled and motivated Level 2 NOC Engineer to join our 24/7 Network Operations team. This role is critical for ensuring the stability and performance of our customers' IT infrastructure, particularly during off-hours and weekends. The ideal candidate will have a strong technical background, experience with multi-vendor networking...