GLOBAL NOC TIER 1 ENGINEER

2 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time $60,000 - $80,000 per year

Make your next big career move by applying as KMC Solutions' next GLOBAL NOC TIER 1 ENGINEER

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at

Candidate Location: Philippines, preferably in Metro Manila.

The main responsibilities of a GLOBAL NOC TIER 1 ENGINEER include:

  • Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
  • Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
  • Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
  • Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
  • Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
  • Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
  • Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
  • Project and Report Support: Assisting with projects and report generation as needed.
  • Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.

To apply, you must be an expert on the following requirements:

  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of relevant experience in network engineering or a similar field.
  • Thorough understanding of IT LAN and WAN networking concepts.
  • Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies is a must
  • Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is a must.
  • Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
  • Commitment to ongoing learning, training, and development.

Requirements:

  • Willingness to work remotely and on flexible shifts.
  • Reliable home internet connection and a quiet work environment.

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