System Engineer Tier 2

About Us:Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower...

ESSENTIAL FUNCTIONS:Provide desktop support, including diagnosing and resolving software, hardware, and network issuesGuide users remotely through troubleshooting steps and provide on-demand assistanceUnderstand service level agreements (SLAs) and ensure timely resolution of issues within the defined response timesHandle system administration, covering...

Customer Care Tier 2 Team Member (Remote/Hybrid within Metro Manila ONLY)Who We AreHarte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing...

Job SummaryThe purpose of IT support Engineer (Tier 1) is to provide the first level of support to deliver quality service to customers and be able to meet or even exceed service or operational level agreement (SLA or OLA). This is fulfilled through working with applications or systems to undertake analysis, diagnosis and resolution of problems, which may...

Tier 1 Technical Support AgentLocation:Manila; hybrid modeSchedule:40 hours per week (rostered Monday–Sunday)Department:Technical Support About the RoleWe're looking for aTier 1 Technical Support Agentto join our growing Technical Support team in Manila.In this role, you'll be the first point of contact for customers, installers, and dealers — helping...

The System and Network Engineer is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will...

SUMMARYThe Tier 3 Client Support Engineer (Systems Engineer – Hosted Services) is a senior role responsible for maintaining and supporting multi-tenant Citrix, Exchange, VMWare, and data center environments. You will handle escalate issues, ensure platform stability through proactive monitoring, and manage critical hosted infrastructure across Windows...

SUMMARYThis position is responsible for providing IT support to end users and their IT environments, including desktops, servers, network equipment, and applications.The Tier III IT Support Technician should have a broad range and high level of technical experience. They will field the most complex break/fix incidents and end-user issues in conjunction with...

Work Location : BGC Manila - OnsiteWORK SCHEDULE : Shifting Schedule (morning, mid, night) Nine (9-hour work schedule including one (1) hour meal break Two (2) days off / Weekends off are not guaranteed.INTERVIEW PROCESS :Initial Interview - Onsite InterviewEDUCATION : Bachelor's Degree in Electronics and Communications Engineering, Computer Engineering,...

The System and Network Administrator is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems.The ideal candidate will possess strong...