E-Commerce Client Services Manager

2 weeks ago

Taguig, National Capital Region, Philippines Red Selvage International Corp Full time $70,000 - $120,000 per year

We are looking for a highly motivated and experienced Ecommerce Client Services Manager to join our growing team. This role is responsible for managing and nurturing client accounts across leading ecommerce platforms such as Shopify, Shopee, Lazada, and Zalora. You will serve as the main liaison between our clients and internal teams, ensuring seamless operations, outstanding service delivery, and measurable business growth.

Key Responsibilities

1. Client Relationship Management

  • Build and maintain strong, long-term relationships with clients.
  • Serve as the primary contact for client inquiries, ensuring timely and effective responses.

2. Platform Expertise

  • Develop and maintain deep knowledge of Lazada, Shopee, Zalora, Shopify, and other relevant ecommerce platforms.
  • Stay informed on platform updates, policies, and market trends to maximize client opportunities.

3. Strategic Planning & Execution

  • Collaborate with clients to align on business objectives and create strategic marketplace growth plans.
  • Provide data-driven insights and recommendations based on platform performance and industry trends.

4. Inventory & Stock Management

  • Oversee inventory levels, replenishment, and stock optimization.
  • Monitor sell-through rates (STR) and proactively manage stock for sales opportunities.
  • Generate inventory reports and initiate replenishment as needed.

5. Sales Monitoring & Forecasting

  • Track and analyze sales performance across platforms.
  • Prepare sales reports, identify trends, and present actionable insights to clients.
  • Develop accurate sales and inventory forecasts to support planning.

6. Campaign Management

  • Plan, coordinate, and execute promotional campaigns on multiple ecommerce platforms.
  • Work closely with internal teams to ensure smooth campaign rollout.
  • Analyze campaign KPIs and provide regular performance reports.

7. Cross-Functional Collaboration

  • Coordinate with Channel Management, Creatives, Marketing, Customer Service, and Warehouse teams.
  • Partner with external stakeholders, such as Marketplace Key Account Managers, to maximize results.

8. Issue Resolution

  • Address and resolve client concerns promptly.
  • Collaborate internally to troubleshoot and resolve technical or operational issues.

Qualifications

  • Bachelor's degree in Marketing, Business Administration, or related field.
  • Proven experience in client services, ecommerce, or account management (preferred).
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Excel or Google Sheets.
  • Familiarity with Google Analytics or similar tools.
  • Deep understanding of ecommerce platforms such as Shopify, Shopee, Lazada, and Zalora.
  • Ability to multitask, work independently, and thrive in a fast-paced environment.
  • Leadership skills with experience in managing or mentoring a team.

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