E-Commerce Client Services Manager

2 weeks ago

Taguig, National Capital Region, Philippines Red Selvage International Corp Full time $70,000 - $120,000 per year

We are looking for a highly motivated and experienced Ecommerce Client Services Manager to join our growing team. This role is responsible for managing and nurturing client accounts across leading ecommerce platforms such as Shopify, Shopee, Lazada, and Zalora. You will serve as the main liaison between our clients and internal teams, ensuring seamless operations, outstanding service delivery, and measurable business growth.

Key Responsibilities

1. Client Relationship Management

  • Build and maintain strong, long-term relationships with clients.
  • Serve as the primary contact for client inquiries, ensuring timely and effective responses.

2. Platform Expertise

  • Develop and maintain deep knowledge of Lazada, Shopee, Zalora, Shopify, and other relevant ecommerce platforms.
  • Stay informed on platform updates, policies, and market trends to maximize client opportunities.

3. Strategic Planning & Execution

  • Collaborate with clients to align on business objectives and create strategic marketplace growth plans.
  • Provide data-driven insights and recommendations based on platform performance and industry trends.

4. Inventory & Stock Management

  • Oversee inventory levels, replenishment, and stock optimization.
  • Monitor sell-through rates (STR) and proactively manage stock for sales opportunities.
  • Generate inventory reports and initiate replenishment as needed.

5. Sales Monitoring & Forecasting

  • Track and analyze sales performance across platforms.
  • Prepare sales reports, identify trends, and present actionable insights to clients.
  • Develop accurate sales and inventory forecasts to support planning.

6. Campaign Management

  • Plan, coordinate, and execute promotional campaigns on multiple ecommerce platforms.
  • Work closely with internal teams to ensure smooth campaign rollout.
  • Analyze campaign KPIs and provide regular performance reports.

7. Cross-Functional Collaboration

  • Coordinate with Channel Management, Creatives, Marketing, Customer Service, and Warehouse teams.
  • Partner with external stakeholders, such as Marketplace Key Account Managers, to maximize results.

8. Issue Resolution

  • Address and resolve client concerns promptly.
  • Collaborate internally to troubleshoot and resolve technical or operational issues.

Qualifications

  • Bachelor's degree in Marketing, Business Administration, or related field.
  • Proven experience in client services, ecommerce, or account management (preferred).
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Excel or Google Sheets.
  • Familiarity with Google Analytics or similar tools.
  • Deep understanding of ecommerce platforms such as Shopify, Shopee, Lazada, and Zalora.
  • Ability to multitask, work independently, and thrive in a fast-paced environment.
  • Leadership skills with experience in managing or mentoring a team.

  • E-Commerce Consulting Manager

    5 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱150,000 - ₱180,000 per year

    Client Profile:The know IT BPO Company that provides service in Information technologies that specializing customer service, strategies and social media. The specialization of skills of the company is across more the 4o industries including the world's largest delivery network. They have more than 500,000 of people and clients of more than 120 countries....

  • E- Commerce Customer Service Manager

    1 day ago

    Taguig, National Capital Region, Philippines Kareila Management Corporation (S&R Membership Shopping) Full time ₱1,500,000 - ₱2,500,000 per year

    Duties & Responsibilities:Oversee all member interactions across various channels (online, in-club, voice, non-voice, social media, etc.) to deliver a consistent, high-quality experience.Drive continuous improvement by analyzing data, identifying pain points, and implementing scalable solutions. This includes optimizing workflows, leveraging technology, and...

  • E-commerce Account Manager

    7 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

    Job Description; This role is an Ecommerce Officer role.-Responsible for the brand's online selling activities and managing day-to-day store operations ⁃ Manage relationships with e-commerce platforms⁃ Management of sales and day-to-day operations of online store, ensuring store compliance⁃ Create and optimize product listings for new and existing...

  • E-Commerce Customer Service Clerk

    5 days ago

    Taguig, National Capital Region, Philippines Specialty Lifestyle Concepts Inc. Full time ₱180,000 - ₱300,000 per year

    The E-Commerce Customer Service Clerk is responsible for the accurate and complete processing of sales orders exported from WAREO. They shall liaise between the CRM Department, Ecommerce Fulfillment Operations Team and Merchandising to support customer service concerns.Graduate of any 4-year Computer or Business related courseAt least 1-2 years experience in...

  • E-Commerce Lead

    7 days ago

    Taguig, National Capital Region, Philippines Vice Cosmetics Group Inc. Full time ₱900,000 - ₱1,200,000 per year

    The E-commerce Lead is responsible for driving the overall strategic direction, commercial performance, and operational excellence of the company's e-commerce business. This role oversees platform sales strategies, product assortment, campaign participation, and customer experience, ensuring alignment with brand objectives and sales targets. The...

  • E-Commerce Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines TechnoGlobal Team Inc. Full time ₱450,000 - ₱600,000 per year

    Join our team as an E-Commerce Specialist and help bring our retail products to life online You will create and maintain engaging, accurate, and visually appealing product listings, ensuring an excellent shopping experience for our customers. This role is ideal for detail-oriented individuals with a passion for retail, e-commerce, and digital...

  • Key Account Manager, E-Commerce Channel

    1 week ago

    Taguig, National Capital Region, Philippines Signify Full time ₱1,200,000 - ₱2,400,000 per year

    About SignifyThrough bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.At Signify, you can shape tomorrow by...

  • E-commerce Operations Associate

    5 days ago

    Taguig, National Capital Region, Philippines Emerge Nutra Solutions Inc. Full time ₱240,000 - ₱300,000 per year

    Job Summary:As an E-Commerce Operations Associate, you will be responsible for managing and optimizing our online presence across multiple e-commerce platforms. You will play a key role in driving sales, enhancing brand visibility, and ensuring exceptional customer experience.Key Responsibilities:Platform Management: Oversee day-to-day operations on TikTok,...

  • E-Commerce Associate

    7 days ago

    Taguig, National Capital Region, Philippines 20 S Inc. Full time ₱600,000 - ₱800,000 per year

    DUTIES/RESPONSIBILITIES:Website management: Oversee the design, functionality and user experience of online stores, ensuring the boosted website traffic through strategic content, smooth navigation and seamless checkout process.Digital marketing: Support the development and execution of digital marketing campaigns across various channel like SEO, PPC, social...

  • Digital Marketing Manager – E-Commerce

    7 days ago

    Taguig, National Capital Region, Philippines One Visaya Gaming Corp. Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:We are looking for an experienced Digital Marketing Manager with a strong E-Commerce background to lead our online marketing initiatives and drive business growth. This role will be responsible for developing and executing data-driven strategies to enhance brand visibility, boost online sales, and optimize customer acquisition and retention. The...