Travel and Hospitality

4 days ago

Taguig, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱250,000 - ₱500,000 per year

About the role

Join the dynamic team at Talent Outsourcing Channel Solutions' and embark on an exciting career as a Travel and Hospitality Call Center Agent. This full-time position based in Taguig City, Metro Manila offers the opportunity to work with a leading provider of outsourced customer service solutions. You will be responsible for delivering exceptional service to customers in the travel and hospitality industry, with the added benefit of a weekends-off schedule.

What you'll be doing

  1. Respond to inbound customer inquiries and requests via phone, email, and chat regarding travel bookings, reservations, and general information
  2. Provide knowledgeable and friendly assistance to resolve customer issues in a timely manner
  3. Upsell and cross-sell relevant products and services to enhance the customer experience
  4. Maintain detailed records of all customer interactions and follow up as needed
  5. Collaborate with team members and supervisors to identify and implement process improvements
  6. Adhere to all company policies, procedures, and quality standards

What we're looking for

  1. At least 1 year of GDS experience. Sabre GDS is a plus.
  2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  3. Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
  4. Proficiency in using technology, including customer relationship management (CRM) systems
  5. Previous experience in a call center or customer service role, preferably in the travel and hospitality industry
  6. Fluency in English, both written and verbal
  7. Ability to work rotating shifts, including weekends and holidays

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, you will have the opportunity to enjoy a weekends-off schedule, access to ongoing training and development programs, and a range of additional benefits, including health insurance and discounts on company products and services.

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service solutions, serving clients in the travel and hospitality industry. With a focus on delivering exceptional service and driving business growth, we are passionate about empowering our employees to thrive and excel in their roles. Join our team and become a part of our dynamic, customer-centric culture.

Apply now to take the first step in your journey with Talent Outsourcing Channel Solutions'.

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