Travel and Hospitality
2 days ago
About the role
Join the dynamic team at Talent Outsourcing Channel Solutions' and embark on an exciting career as a Travel and Hospitality Call Center Agent. This full-time position based in Taguig City, Metro Manila offers the opportunity to work with a leading provider of outsourced customer service solutions. You will be responsible for delivering exceptional service to customers in the travel and hospitality industry, with the added benefit of a weekends-off schedule.
What you'll be doing
- Respond to inbound customer inquiries and requests via phone, email, and chat regarding travel bookings, reservations, and general information
- Provide knowledgeable and friendly assistance to resolve customer issues in a timely manner
- Upsell and cross-sell relevant products and services to enhance the customer experience
- Maintain detailed records of all customer interactions and follow up as needed
- Collaborate with team members and supervisors to identify and implement process improvements
- Adhere to all company policies, procedures, and quality standards
What we're looking for
- At least 1 year of GDS experience. Sabre GDS is a plus.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
- Proficiency in using technology, including customer relationship management (CRM) systems
- Previous experience in a call center or customer service role, preferably in the travel and hospitality industry
- Fluency in English, both written and verbal
- Ability to work rotating shifts, including weekends and holidays
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, you will have the opportunity to enjoy a weekends-off schedule, access to ongoing training and development programs, and a range of additional benefits, including health insurance and discounts on company products and services.
About us
Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service solutions, serving clients in the travel and hospitality industry. With a focus on delivering exceptional service and driving business growth, we are passionate about empowering our employees to thrive and excel in their roles. Join our team and become a part of our dynamic, customer-centric culture.
Apply now to take the first step in your journey with Talent Outsourcing Channel Solutions'.
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