IT Infrastructure Administrator

Company Profile

We are trusted Community Support and Care providers, dedicated to assisting older Australians and people living with disabilities. Our goal is to provide personalized care solutions that help our clients achieve their aspirations for independence, dignity, and control. We take pride in serving the communities we work in and are committed to delivering exceptional care to those who need it most.

General Expectations

We set a high standard of behavior for our employees. We have a zero-tolerance policy for bullying and harassment. We expect all employees to respect others and uphold our values and code of conduct in all interactions with clients, colleagues, visitors, and stakeholders. Our employees must be flexible, enthusiastic, and dedicated to providing top-quality care and support.

Safety is a top priority, and all employees must understand and follow our Workplace Health & Safety policies and procedures, participate in safety training and risk assessments, and promptly report any safety incidents or near misses. Employees are required to comply with internal policies and procedures, which may be amended from time to time.

About the Role:

The IT Infrastructure Administrator ensures the smooth, secure, and effective use of Kinyara Health's Microsoft 365 environment. The role supports staff by maintaining core systems, leading infrastructure improvements, and providing advanced technical support. Through automation, migration projects, and collaboration with IT and business teams, this role helps drive operational efficiency and a positive user experience.

Key Tasks for the Core Responsibility

• Administer, maintain, and optimise Microsoft 365 services including SharePoint Online, Teams, Teams Calling, Exchange Online, and Power BI.
• Plan and lead Microsoft 365 tenancy migration projects and system transitions.
• Develop and manage PowerShell scripts for automation and efficiency.
• Monitor system health, ensure security and compliance, and proactively identify risks or performance issues.
• Provide 2nd/3rd line support for overflow help desk requests and requests related to M365.
• Deliver internal training, documentation, and expert guidance to IT team members and end-users.
• Contribute to IT projects and cross-functional initiatives as required.

Key Performance Indicators (KPIs)

• 99% uptime and operational reliability of core Microsoft 365 services.
• 100% completion of planned tenancy migration tasks within agreed project timelines.

• 95% automation success rate for recurring admin tasks via PowerShell.

  
  
• SharePoint and Exchange Online structure is reviewed and updated at least annually.
• ≥90% of Tier 2+ support requests are resolved within SLA (e.g., 1–2 business days).
• Staff satisfaction score ≥ 4.5 / 5 on Microsoft 365-related support.
• 2+ internal knowledge resources or training sessions delivered per quarter.

Key Competencies:

• Proven expertise in PowerShell scripting and automation within Microsoft 365 environments.
• Deep knowledge of SharePoint Online administration and customization.
• Strong experience with Teams Calling configuration and troubleshooting.
• Hands-on experience with Power BI for data visualization and reporting.
• Demonstrated success in planning and executing Microsoft 365 tenancy migrations.
• Solid understanding of Microsoft 365 security and compliance frameworks.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills and the ability to explain technical concepts to non-technical stakeholders.

Experience and Qualifications:

• Microsoft certifications related to Microsoft 365 (e.g., MS-100, MS-101, MS-700).
• Minimum 3-year Experience with other Microsoft 365 workloads such as Exchange Online and Intune.
• Background in IT infrastructure or cloud services administration.

ShoreXtra Perks

• Day 1 HMO Coverage
• Dayshift schedule
• Fixed Weekends off
• Engaging monthly activities
• Free and unlimited barista-style coffee
• Free parking and shuttle services
• Employee referral incentives (Bronze)

Work Set Up:

• On-Site
• Work Schedule: Monday to Friday, 7:00 am to 4:00 pm