Business Analyst

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.
We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.
Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities:

Business Analyst to work on a Payments / Treasury project. As a Business Analyst, you will play a pivotal role in reviewing, analysing and evaluating business systems and user needs to meet the goals of internal and external stakeholders. This role will need to work with the business to understand the current business processes, identify future needs and create solutions to help meet those needs, usually (but not always) in relation to information and software systems. The ideal candidate possesses excellent attention to detail to produce and maintain high quality requirements and process documentation to help capture and support the agreed areas of change. This role reports to the Senior Business Analyst – Strategic Project Management Office.

Primary responsibilities will include:

1. General

○ Lead business and process requirement groups to understand the needs of the business departments and the Gen II Fund Services Group as a whole.

○ Build strong relationships with the key project stakeholders to help communicate and formulate the vision and requirements for the project.

○ Support the Programme / Project Manager with project implementation, including planning, monitoring and issue resolution.

2. Requirements Definition

○ Document and develop business cases, including the cost benefit analysis to gain agreement from the Change Committee / Senior Management for the recommendations.

○ Complete requirement and process analysis to identify and suggest possible areas for strategic and operational improvements and changes.

○ Produce and maintain high quality requirements and process documentation to help capture and support the agreed areas of change.

3. Project Execution and Delivery

○ Define client needs by listening actively to their requirements and facilitate identifying solutions

○ Complete impact analysis assessments for identified change requests

○ Support the business, developers and testers throughout the test process

○ Support the business with conducting change impact assessments and preparing readiness plans to ensure a smooth transition of changes

○ Support the business through the project hyper-care period to ensure that queries and issues are dealt with in a timely manner

○ Be responsible for Business Analysis workload and work autonomously to ensure timelines for project work streams are met

○ Identify, outline and escalate risks and issues to the Project Manager

○ Evaluate performance against defined project goals

4. Governance:

○ Work with the project management team and key stakeholders, to deliver the project on time and within budget

○ Support the adoption of standard PMO team templates and tools for project delivery

5. Continuous Improvement:

○ Stay informed about Business Analysis updates, features, and best practices.

○ Proactively identify opportunities for process improvement and optimization within the Business Analysis and Project Management Office environment.

Requirements Job Requirements and Credentials:

● Proven experience as a Business Analyst or in a similar role

● Excellent written and verbal English, including technical writing skills

● Excellent attention to detail

● Excellent problem solving, and critical thinking skills

● Excellent communication and interpersonal skills

● Good influencing and negotiation skills

● Ability to work independently and collaboratively in a fast-paced environment.

● Ability to think laterally and problem solve

● Strong team building skills

● Focused and versatile team player who is comfortable under pressure, ambiguity, frequent change, or unpredictability

● Self-motivated individual with a passion for working with people

● Enthusiasm for continued improvement of service and innovation

● Able to work well in a dynamic, high-growth environment and recommend process improvement

Preferred Skills:

● Minimum 5 years' experience working as a Business Analyst or in a similar role

● Excellent knowledge of Payments / Treasury functions

● Recognised business analyst or project management qualification e.g. Lean Six Sigma, CBAP, PRINCE2, PMI

● Excellent knowledge of Business Modelling techniques and tools

● Familiarity with project methodologies

● Experience in Global Financial Services is preferred

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