Customer Service Associate

2 weeks ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱336,000 per year

Our Customer Care Representatives - Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

  • Being the first point of contact for our customers.
  • Providing general support and building engaging relationships on every customer call or interaction.
  • Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
  • Investigating and resolving customer complaints and feedback.
  • Work towards the Customer Care team KPIs and targets set by the management team.
  • Report and document any kinds of issues to the responsible departments.
  • Actively suggest ways to improve internal procedures and processes.
  • Run internal projects
  • Make every effort to support and positively reflect the HelloFresh brand to others
  • Being an expert regarding company policies, tools, and systems

Qualifications:

  • At least High School Graduate (old curriculum).
  • Should have 1 year + of BPO International voice experience.
  • Amenable to work in Bridgetown, QC.
  • Can start on Sep 8 or 15.
  • Good English verbal communication skills.

Job Types: Full-time, Permanent

Pay: Up to Php28,000.00 per month

Benefits:

  • Company Christmas gift
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Total BPO International voice experience:
  • Unemployed:

Education:

  • Senior High School (Required)

Experience:

  • BPO International voice : 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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