People Services Manager

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The People Services Manager is a key contributor to the success of TSI and its employees. With a priority focus on people services in the Philippine Office, the People Services Manager oversees the delivery and execution of employment matters such as case management, compensation and benefits administration, employee relations, processes and policies, including effective change and embedment of new process and policies, and ensure that all practices are compliant and in line with the Philippine legislative requirements and business needs.

Qualifications

• Minimum 3 years of experience as an HR Generalist or HR Business Partner, preferably in a BPO or Manufacturing setting
• At least 5 years of HR Manager experience in a different industry
• 2-3 years of leadership experience managing teams or functions
• Certified Human Resource professional preferred
• Six Sigma certification is a plus
• Experience in project management is an advantage

Core Competencies:

• Compliance & Discipline Management Processes (BP)
• Employee Services Management
• HR Information Systems (HRIS)

Additional Information

Want to know more? Check out our social media pages:

Website:

Instagram: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The People Services Manager is a key contributor to the success of TSI and its employees. With a priority focus on people services in the Philippine Office, the People Services Manager oversees the delivery and execution of employment matters such as case management, compensation and benefits administration, employee relations, processes and policies, including effective change and embedment of new process and policies, and ensure that all practices are compliant and in line with the Philippine legislative requirements and business needs.

Qualifications

• Minimum 3 years of experience as an HR Generalist or HR Business Partner, preferably in a BPO or Manufacturing setting
• At least 5 years of HR Manager experience in a different industry
• 2-3 years of leadership experience managing teams or functions
• Certified Human Resource professional preferred
• Six Sigma certification is a plus
• Experience in project management is an advantage

Core Competencies:

• Compliance & Discipline Management Processes (BP)
• Employee Services Management
• HR Information Systems (HRIS)

Additional Information

Want to know more? Check out our social media pages:

Website:

Instagram: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to