Service Operations Supervisor

1 day ago

Pasay, National Capital Region, Philippines SMDC Full time $70,000 - $120,000 per year

JOB DESCRIPTION

Platform Operation Management of Assigned Service(s)

  • Implement changes and service request according to predefined procedures (e.g. patch or bugfix deployment, maintenance activities)
  • Consolidates and endorse platform(s) CI properties to Configuration Management Database (CMDB) Manager
  • Create reports such as platform(s) performance and problem status
  • Execute platform(s) security (create and maintain users roles and privileges)
  • Assess and monitor platform(s) performance
  • Perform platform(s) patching, tuning and hardening
  • Forecast platform(s) growth for Capacity management

Platform Production Management of Assigned Service(s)

  • Prepare level 2 Support Troubleshooting Manual

  • troubleshooting for application and support

  • monitoring of application

  • management of out systems, D365 and dotnet platform

  • website and application management

  • UNIX and Linux system administration

  • AWS or Microsoft azure cloud management

  • Windows server management

  • Plan, review and update Method of Procedures (MOP)

  • Prepare, analyze and update Service Checklist
  • Set-up and update preventive maintenance checklist

Level 3 Support of Assigned Service(s)

  • 24x7 On-call Incident Analyst for escalated incidents
  • Perform troubleshooting for incidents with severity 1 and 2
  • Provide regular updates according to agreed, time and motion, incident Turn Around Time (TAT)
  • Correspond to next level support engineer for unfamiliar incidents
  • Perform Root Cause Analysis (RCA) for recorded Problems and Incident

Platform Design Solution of Assigned Service(s)

  • Evaluate new platform solutions (products and features)
  • Setup development environment for platform type approvals
  • Act as consultant relevant to existing platform solutions
  • Conduct failure point analysis for cross platform systems

Perform other job-related duties as assigned

JOB QUALIFICATIONS AND SKILLS REQUIRED

  • Minimum 4 years working experience in platform administration and management
  • Cross-Platform Administration (Cloud, Linux & Windows; Linux is a must)
  • Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication),
  • Computer Science/Information Technology or equivalent
  • Solid knowledge in system management that include backup/recovery, monitoring, performance tuning, optimization, and hardening
  • Computer-literate performer with extensive software and application proficiency covering wide variety of applications (e.g. Microsoft O365, OutSystems, DotNet, etc)
  • Knowledge in IT governance framework similar to ITIL
  • Exceptional listener and communicator who effectively conveys information verbally and in writing.

  • 4PL Operation Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full time $80,000 - $120,000 per year

    ShareJob DescriptionDescriptionAbout the position As the 4PL Control Tower Supervisor, you'll be at the forefront of orchestrating the global logistics operations. Your role is pivotal in maintaining supply chain visibility, ensuring seamless service delivery, and leading a team of skilled operators at different locations. Your expertise will be crucial...

  • operations supervisor

    3 days ago

    Pasay, National Capital Region, Philippines MARKET PLACE CHRISTIAN COOPERATIVE Full time ₱25,000 - ₱300,000 per year

    The Operations Supervisor oversees daily manpower operations within a hotel, ensuring efficient deployment and performance of outsourced staff such as housekeeping, cleaning, public area attendants, porters, and other support roles. The supervisor acts as the liaison between the hotel management and the manpower agency, ensuring service quality, staffing...

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines Networld Hotel Management Corp. Full time ₱900,000 - ₱1,200,000 per year

    Our company is looking for a results-driven Operations Supervisor to join our team. This full-time role is crucial for maintaining our high standards of service and operational excellence. The successful candidate will be responsible for managing and mentoring operational staff, coordinating departmental activities, and implementing strategies to ensure...

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines SM Kenko Sauna Corp Full time ₱200,000 - ₱300,000 per year

    Our company is looking for a results-driven Operations Supervisor to join our team. This full-time role is crucial for maintaining our high standards of service and operational excellence. The successful candidate will be responsible for managing and mentoring operational staff, coordinating departmental activities, and implementing strategies to ensure...

  • operations supervisor

    3 days ago

    Pasay, National Capital Region, Philippines MARKET PLACE CHRISTIAN COOPERATIVE Full time ₱25,000 - ₱300,000 per year

    The Operations Supervisor oversees daily manpower operations within a hotel, ensuring efficient deployment and performance of outsourced staff such as housekeeping, cleaning, public area attendants, porters, and other support roles. The supervisor acts as the liaison between the hotel management and the manpower agency, ensuring service quality, staffing...

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines AThousandConcepts, Inc. Full time ₱264,000 per year

    Job description:The Operations Supervisor will assist the Operations Manager to overseeing day-to-day operations/museum activities, managing a team, and ensuring efficient and smooth workflow.Qualifications:Must be a bachelor's degree in any Business courses.At least 3 or more years strong experience as Supervisory in Recreational/Entertainment/Leisure...

  • 4PL Operation Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines Hellmann Worldwide Logistics Full time $80,000 - $100,000 per year

    1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Hellmann Worldwide LogisticsAbout the position As the 4PL Control Tower Supervisor, you'll be at the forefront of orchestrating the global logistics operations. Your role is pivotal in maintaining supply chain...

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    Account: Logistics/TrackingWork Setup: Onsite (MOA)Shift: Night ShiftRequirements:1 year experience as Team Lead/Operations SupervisorWith Voice account experiencePreferably from TELCO account Can start ASAPResponsibilities:Overseeing the daily activities and performance of a team of customer service representativesMonitoring call volumes, handling times,...

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines Teleperformance Full time $40,000 - $60,000 per year

    About the role As an Operations Supervisor for the Healthcare account at Teleperformance, you will be responsible for overseeing and supporting a team of professionals who provide customer service and administrative support to healthcare clients. This is a full-time in-office role based in Pasay City, Metro Manila.What you'll be doingSupervise and manage a...

  • operations supervisor

    3 days ago

    Pasay, National Capital Region, Philippines MOF Company Full time ₱800,000 - ₱1,200,000 per year

    About the role As an Operations Supervisor at MOF Company (Subic), Inc., you will play a crucial role in overseeing the efficient and effective management of transportation and cargo operations at our Pasay City, Metro Manila. This full-time position will see you directly contributing to the strategic objectives of our logistics and transportation business....