COUPA Administrator

2 days ago

Cebu City, Central Visayas, Philippines Lear Automotive Services (Netherlands) B.V. - Philippine Branch Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

Coupa Administrator is a Help Desk/Customer Service Support that provides supports to the day to day activities of all Non-production related purchases of goods and services – scope is from requisition, approval, PO issue to supplier and receipts, invoicing (remains as current process) and purchasing.

Key Characteristics:

  • Coupa Administrator works independently with minimal supervision and effectively manage their time/SLA
  • Collaborative and courteous in terms of dealing with other Teams (AP and CPS Vendors)
  • Excellent Customer Service both internal and external customers (both skype calls and emails)
  • Strong attention to detail, multi-tasker, and driven to learn and grow
  • Ability to operate in a fast paced and complex environment

Duties and Responsibilities:

  • Engage in solutions to Coupa User problems. Works directly with the employees to address requests, concerns and other matter relating to Coupa configurations issues
  • Supports AP requests related to PO, Invoices and other set-ups
  • Supports Purchasing (Buyers) Requests to update contract, catalog, activate/deactivate the supplier.
  • Supports Approvers (Managers/Supervisors) Requests for workflow modification, adding cost center and owner.
  • Supports other users (Coupa) for technical issues encountered.
  • Maintains and support IVANTI requests within the given (SLA) Service Level Agreement:
  • Maintains and support the CPS Support/ Coupa contract Mailbox by replying or addressing the requests or issues within the given (SLA) Service Level Agreement
  • Supports Suppliers Requests and Training
  • Analyze system requirement and design systems architecture.

Knowledge, Skills and Abilities:

  • Keen to details and has a proactive approach
  • System analysis, architecture and engineering skills
  • Excellent verbal and written communication skills, including facilitation of group presentations.
  • Experience configuring purchasing and invoicing software.
  • Demonstrated knowledge in Procure to Pay areas.
  • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access and industry-specific analysis software, Coupa is a plus.
  • Basic understanding of the Automotive Industry , with the ability to become a subject matter expert on the job.
  • Innovation and problem-solving skills that include the ability to analyze, propose and develop solutions interacting with external clients.

Qualifications

  • Education: Bachelor's degree in Computer science or equivalent, work experience in related field

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