Department Lead

Discover your 100% YOU with MicroSourcing Position: Department Lead Location: Global One, Eastwood, Libis Quezon City Work setup & shift: Onsite l Dayshift Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As an Department Lead, you will: The Accounts Receivable Supervisor plays a pivotal role in driving performance, discipline, and excellence within the AR function. This position is responsible for managing a team of AR Officers, mentoring another AR Team Leader, and ensuring the achievement of cash collection targets, DSO reduction, and customer satisfaction. The role requires a strong leadership presence, strategic mindset, and hands‑on operational capability to turn around performance quickly. The AR Supervisor will also lead Monthly Business Reviews (MBRs), prepare AR performance reports, and partner closely with the AR Manager to drive continuous improvement and operational efficiency. 1. Leadership & Team Management Supervise and lead the AR team, including another AR Team Leader, providing guidance, training, and support. Conduct weekly 1:1 coaching sessions and monthly performance reviews using Coaching Logs and RCA framework. Mentor the peer AR Team Leader to strengthen leadership capability and accountability. Foster a culture of ownership, collaboration, and high performance. 2. Performance Monitoring & Coaching Track team results against collection and DSO targets, ensuring necessary tools and reports are available. Provide real‑time feedback and implement performance improvement strategies. Review attendance, punctuality, and adherence; manage leave requests. Facilitate weekly coaching, fortnightly team meetings, and daily/weekly catch‑ups with the Debt Collection Manager. Conduct weekly call monitoring and calibration to ensure communication quality, compliance, and tone consistency. Oversee KPI dashboards and performance metrics for visibility and accountability. 3. Operational & Strategic Management Manage own ledger alongside team oversight. Drive proactive outbound and inbound contact to resolve overdue accounts. Negotiate repayment plans aligned with company policies while maintaining debtor relationships. Ensure proper documentation of all debtor interactions and agreements. Prepare and present monthly AR performance reports covering collection trends, risk accounts, and DSO metrics. Maintain and update dashboards, ATB reports, and unallocated/unapplied cash summaries. Identify root causes of delayed cash flow and recommend corrective actions. 4. Dispute Resolution & Stakeholder Collaboration Resolve complex account issues through coordination with internal teams (Branch, Sales, Banking). Perform detailed reconciliations and manage credit notes, stop‑supply, and reinstatements. Coordinate with Finance and Operations during business reviews to address escalations and process gaps. 5. Administrative & Compliance Responsibilities Clear unapplied cash and allocate open credits promptly. Process invoice copies, PODs, and uploads to customer platforms (Coupa, Ariba, Tulia). Manage group email inboxes, PPSR, and voicemail communications. Ensure queue coverage for phone, chat, and email inquiries. Submit DCA and Bad Debt Write‑Off (BDW) forms within cut‑off dates and liaise with Legal on escalated cases. Conduct ABN verification and lodge Proof of Debt forms for insolvent accounts. 6. KPI Management Ensure individual and team KPIs are met monthly: Overdue < 5% of Total Due DSO < 40 days Minimum 20 proactive outbound calls daily Scorecard calculated from individual and team performance averages. 7. Process Improvement & Training Identify and close process gaps to enhance collection efficiency and system use (Pronto, Ariba, Coupa, Tulia). Maintain SOPs and training documentation. Lead onboarding and training of new AR Officers and conduct refresher sessions. Participate in cross‑functional initiatives to improve AR operations and customer experience. 8. Leadership Presence & Culture Demonstrate integrity, accountability, and professionalism. Model a “Yes We Can” attitude — proactive, service‑oriented, and solution‑focused. Promote engagement, safety, and collaboration within the team. Partner with the Debt Collection Manager to refine processes and contribute to business improvement initiatives. What You Need: Bachelor’s degree in accounting, Finance, Business Administration, or related field highly regarded. 5+ years of experience in Accounts Receivable, with at least 5‑10 years in a leadership/supervisory role. Proven leadership and team management skills. Strong knowledge of accounting principles, credit management, and debt collection strategies. Pronto experience highly regarded, large ERP experience desirable. Strong negotiation and excellent communication skills, both written and verbal. Preferred Skills: Leadership: Leading and coaching the AR team. Negotiation: Hands‑on debt collection and payment arrangement negotiation. Dispute Resolution: Resolving complex issues with internal/external stakeholders. Reporting: Preparing and analyzing performance reports (MBRs). Efficiency: Driving process improvement and system optimization. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU is fostered through an inclusive culture that embraces diversity and empowers individuals to thrive. Join us in celebrating the unique authentic self and achieving 100% of your potential. For more information, visit Terms & conditions apply #J-18808-Ljbffr