floor manager/ sales operations manager

Job Summary:

The position shall be in charge of meeting monthly target sales (both in-store and on call) and monitoring day-to-day operations (including subordinates) of the assigned floor.

Primary Accountabilities:

Part 1 – COMMERCIAL AWARENESS (70%) - pertains to knowledge and understanding of the dynamics of the business (operationally and the industry it belongs to) and the ability to translate this awareness into actionable strategies that will ensure competitive advantage and/or sustained success.

I.SALES

1.1. Creates, recommends and executes sales strategies to ensure hitting of targets

1.2. Monitors and achieves daily/weekly/monthly sales targets (both in-store and on-call) of an assigned floor

II. CUSTOMER SERVICE AND EXPERIENCE

1.2. Develops strategies that will focus on customer acquisition and retention to maintain a high level of customer satisfaction and engagement

1.3. Anticipates and discovers customer needs and wants and provides assistance and expert advice as needed

1.4. Ensures that all complaints are properly addressed, recorded, and resolved

1.5. Ensure consistent application of service standby for all store staff

III.INVENTORY MANAGEMENT

3.1. Ensures optimum level of allocation, distribution, and monitoring of merchandise inventory and back-end supplies

3.2 Masters the merchandise by knowing all pertinent brand product information, including merchandise care and maintenance 3.3 Utilizes the EIS reports/information more to help drive the commerciality and help recommend layout changes and stock positioning

Part 2 – PEOPLE DEVELOPMENT (20%) - refers to managing, leading, and developing an individual or group (workforce) to optimize work productivity and promote professional growth

I. TRAINING AND DEVELOPMENT

1.1. Ensures attendance, and completion and keeps track of training required or mandated to direct reports and/or downlines

II. COACHING FOR PERFORMANCE

2.1. Regularly provides proactive and timely support, encouragement, and/or recognition to maintain a productive and engaged workforce

2.2. Creates a positive working environment for employee retention

2.3. Ensures that proper discipline is enforced in the division/department. 2.1. Reviews and assesses performance of handled store.

III. ATTENDANCE AND PUNCTUALITY

3.1. Reports to work on time

3.2. Follows procedures and guidelines on no leave policy

3.3. Reports to IS and endorses work assignments during absence

3.4. Ensures that direct reports and downlines consistently abide to attendance and punctuality standards

Part 3 – ADMINISTRATION (10%) - refers to the efficient management or handling of the division/department's resources and overall operations.

I. DIVISION/DEPARTMENT OPEX/CAPEX MANAGEMENT

1.1. Manages allocated (yearly) budget at an acceptable threshold

1.2. Compiles financial information to integrate revenue vs. expense analysis, sales projections, and reports

II. COMPLIANCE AND SAFETY

2.1. Masters and oversees execution of the following policies and guidelines:
• Store Operating Hours and Store Schedule

• In-store decorum

• Dress code and grooming
• Incident Reports (IRs)

• Telephone Calls

• Reservations

• Basic Store Checklist

• Delegation of Tasks

• Acknowledgment Receipt

• Stockrooms

• Customer Tips

• Use of Fitting Rooms

• Requisition of Store Supplies and Fixed Assets

• Employee Purchases and Other Related Transactions

• Store Briefing

• Social Networking Site (SNS)

• Special Advisory from Malls

2.2. Maintains a safe working environment by ensuring that housekeeping and safety standards are met through reporting repairs and maintenance needs daily.

2.3. Communicates company policies and procedures to ensure thorough understanding and compliance.

III. REPORTS AND INTEGRATION OF INFORMATION

3.1. Ensures consistent, timely and accurate submission (and/or presentation) of reports or documentation

3.2. Approves all supporting documents necessary to carry out functions of the different departments

LEADERSHIP COMPETENCIES:

Stewardship – caring for the resources (tangible and intangible) that are gifted to us.

Building Accountability and Mutual Trust – what we believe, say and do are aligned

Entrepreneurial Mindset – Positions organization for future success by identifying new opportunities and takes calculated risks to accomplish organizational objectives

Passion for Excellence – providing awe- inspiring and remarkable customer experience through our people, product, and places Building Customer Loyalty – Understands underlying needs, including unexpressed and/or future needs and uses this information to build rapport and cooperative relationships with customers.

Refinement (Cultured Elegance) – Having a discerning eye for quality, style and elegance

Job Dimensions:

• Education Graduate of any business-related course, Special Courses in retail and/or with MBA is an advantage
• Skills & Knowledge Floor Sales Management, Merchandise Management, Customer Service Acumen, Financial Reporting, People Management, Inventory Management, Space Maximization and Productivity Area/Level Clearing Experience
• At least 5-8 years of experience in a retail and service-oriented organization.
• Other Personal Attributes and Competencies Goal Oriented, Purpose Driven, Effective Interpersonal Skills, Effective Communication Skills, Solution Oriented, Team Player, Client-focused, People Coaching and Monitoring, Pro-active and Innovative