Team Leader

5 days ago

Dasmariñas A, Philippines Klued Full time ₱1,200,000 - ₱2,400,000 per year

Overview:

The Customer Service Team Leader oversees daily support operations, guiding CSRs to deliver excellent service across e-commerce platforms such as Shopee, Lazada, and TikTok Shop. This role ensures efficient handling of customer concerns, evaluates team performance, and drives continuous improvement in service quality.

Key Responsibilities:

  • Supervise daily customer service operations to ensure timely and accurate responses.
  • Lead, coach, and motivate CSRs to meet performance and quality targets.
  • Evaluate and monitor CSR performance through reviews, scorecards, and feedback.
  • Handle escalated customer issues and ensure effective resolutions.
  • Track and analyze service metrics and prepare performance reports.
  • Ensure consistent and high-quality customer experiences across Shopee, Lazada, and TikTok Shop.
  • Collaborate with Sales, Marketing, and Logistics to resolve service-related issues.
  • Conduct training and coaching sessions to enhance team efficiency and communication.
  • Identify and implement process improvements to enhance productivity.

Qualifications:

  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum of 1 year experience in customer service, with at least 1–2 years in a supervisory or team leader role.
  • Strong background in e-commerce operations (Shopee, Lazada, and TikTok Shop).
  • Proven experience in evaluating and improving CSR performance.
  • Strong leadership, communication, and problem-solving skills.
  • Proficient in CRM tools, e-commerce dashboards, and Microsoft Office.
  • Data-driven, organized, and adaptable in a fast-paced environment.

Work location: Dasmarinas, Cavite

Job Types: Full-time, Permanent

Benefits:

  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

  • Team Leader

    5 days ago

    Dasmariñas A, Philippines Klued Full time ₱400,000 - ₱600,000 per year

    Overview:The Team Leader will oversee the preparation, packaging, and dispatch of orders to ensure timely, accurate, and high-quality deliveries. This role is responsible for supervising production staff, maintaining smooth daily workflows, and ensuring that all operational, quality, and safety standards are met.Key Responsibilities:Plan, coordinate, and...

  • Team Leader

    5 days ago

    Silang A, Philippines Cebu oversea Full time ₱150,000 - ₱250,000 per year

    * At least Senior High School graduate* 1-2 years of experience in retail operations, preferably in a supervisory or team leader role.* Experience in tiles section is a must.* Proven ability to lead a team in achieving sales targets and maintaining store standards.* With strong leadership and people management skills* To be trained at CW Imus, CW Alabang or...

  • Team Leader

    5 days ago

    Santa Rosa City A, Philippines Afni Full time ₱250,000 - ₱500,000 per year

    The Team Leader is responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    2 weeks ago

    Dasmariñas, Calabarzon, Philippines PUREGOLD PRICE CLUB INC Full time

    Successful candidates will be responsible for monitoring stock levels and creating item and price monitoring reports. The role covers supervising selling area personnel (sales assistants, corporate merchandisers) and ensuring all store operation processes under his/her shift run effectively and efficiently base on standard operating...

  • Team Leader/Supervisor

    2 weeks ago

    Lipa A, Philippines BGC OIL CORP. Full time ₱180,000 - ₱216,000 per year

    As a team leader, you are responsible for overseeing daily operations with the operations manager, managing and training of staff, ensuring excellent customer service, maintaining inventory and sales targets, enforcing safety standards of the station , and assists in the handling of cashier's financial transactions.Job Type: Full-timePay: Php15, Php18,000.00...

  • Production Team Leader- BS in Pharmacy

    3 days ago

    Dasmariñas, Calabarzon, Philippines Euro-Med Laboratories Full time ₱264,000 - ₱276,000 per year

    QualificationsGraduate of BS in PharmacyPreferably with School records (TOR and College diploma)With or without work experience.Fresh graduates are welcome to apply.With/without PRC license (Under boards are also welcome to apply)Amenable with 6 days a week, 1 day rest day working schedule.Able to work in a team and willingness to be a team leader.Willing to...

  • team leader ospm

    6 days ago

    Bacoor A, Philippines TPT CONSTRUCTION Full time ₱280,000 - ₱420,000 per year

    WE ARE URGENTLY HIRING OPEN POSITIONS:Team Leader / Splicer / DriverHow to Apply:Send your updated resume to: Or visit us as a walk-in applicant at:#358 San Nicolas 3, Gawaran Compound, Bacoor, Cavite Monday to Saturday | 8:00 AM – 4:00 PMBring the Following Requirements:Updated ResumeBarangay Clearance (Original)Police or NBI Clearance (Original)Drug Test...

  • Production Team Leader

    1 week ago

    Santa Rosa City A, Philippines FOODCHOICE CORP. Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryThe Production Team Leader is responsible for overseeing daily production operations in the manufacturing area, ensuring that products are produced efficiently, safely, and in compliance with food safety and quality standards. This role requires strong leadership, organizational skills, and hands-on experience in food manufacturing, particularly...

  • Warehouse Team Leader

    2 weeks ago

    Calamba City A, Philippines ZhiYueXian Precise Plastic Inc. Full time ₱350,000 - ₱600,000 per year

    Position Summary:We are seeking a detail-oriented and hands-on Warehouse Leader to oversee the day-to-day operations of our warehouse facility within a high-volume plastic injection molding manufacturing environment. The ideal candidate will ensure efficient inventory management, material flow, shipping, receiving, and overall warehouse organization in...

  • QAQC Team leader

    3 days ago

    General Trias A, Philippines Enomoto Phil Manufacturing Inc Full time ₱250,000 - ₱500,000 per year

    JOB SUMMARY:Responsible member who closely watches the employees and is the person who immediately response to QC members inquiries, verification request and provides direction, instructions and guidance to his/her members.DUTIES AND RESPONSIBILITIES:· Responsible in looking after her member's compliance to identified Work Instructions and General Working...