Team Manager
1 day ago
The
Team Leader
is responsible for supervising and guiding a team of collection agents to ensure they meet and exceed performance targets. This role involves monitoring call quality, ensuring adherence to compliance standards, and coaching team members to improve performance and customer interactions. The ideal candidate will have strong leadership, communication, and analytical skills with a proven track record in debt recovery or collections.
Key Responsibilities
- Supervise daily activities of the collections team to ensure targets (e.g., recovery rates, call quality, customer experience) are met.
- Provide coaching, mentoring, and performance feedback to team members.
- Monitor and evaluate agent performance through call audits and KPI reviews.
- Develop and implement strategies to improve collection rates and reduce delinquency.
- Handle escalated customer cases and resolve disputes professionally.
- Ensure compliance with all relevant laws, regulations, and internal policies.
- Prepare and present performance reports to management.
- Conduct regular team meetings and training sessions.
-
TEAM LEADER
7 days ago
Marikina City, National Capital Region, Philippines AMHI Full time ₱900,000 - ₱1,200,000 per yearAbout the role As a Team Leader with Mazwin Inc., you will play a pivotal role in leading and inspiring a team of talented customer service professionals to deliver exceptional service and support to our clients. In this full-time position based in Marikina City, Metro Manila, you will leverage your exceptional communication and people management skills to...
-
Team Leader/Supervisor
7 days ago
Marikina City, National Capital Region, Philippines R2 Group of Exclusive Brands, Inc. Full time ₱30,000 - ₱60,000 per yearQualificationsAt least College LevelAt least 6 months- 1 year experience in Managerial positionStrong leadershipExtensive experience providing salon services to clientsAdvanced organizational skills to manage staff, operations and financesExcellent communication and team-leading skillsDetailed knowledge of the beauty industry and customer needsAmenable to...
-
Account Manager
1 day ago
Quezon City, National Capital Region, Philippines TechnoGlobal Team Inc. Full time ₱720,000 - ₱960,000 per yearReady to own client relationships and drive real impact? Join Techno Global Team as an Account Manager supporting Australian campaigns. You'll be the go-to person for your portfolio, ensuring clients are delighted, requests are handled seamlessly, and new business opportunities are unlocked.What You'll Do:Manage and grow client accounts, acting as their main...
-
Client Relationship Manager
1 week ago
Quezon City, National Capital Region, Philippines TechnoGlobal Team Inc. Full time ₱960,000 per yearWELCOME BENEFITS, SERVED DAILY From Day 1: free lunch, HMO, and full medical coverage.#WeAreTGT in Eastwood: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral...
-
Team Manager
1 week ago
Quezon City, National Capital Region, Philippines unifyCX Full time ₱250,000 - ₱500,000 per yearUnify CX is looking for an extraordinary Team Manager to join our motivated and ambitious team.Role: Team ManagerWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardWhat Will You Do?As the Team Manager, is responsible for the success, development, coaching, and growth of a team of contact center agents....
-
Team Manager
2 days ago
Quezon City, National Capital Region, Philippines HRTX Full time $80,000 - $150,000 per yearWe are looking for an experienced and dynamic Team Manager to lead a team of customer service representatives handling a US-based banking and financial account. The ideal candidate will have a strong background in BPO operations, team leadership, and financial services, with the ability to drive performance, ensure compliance with financial regulations, and...
-
Team Manager
2 days ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱2,000,000 - ₱2,500,000 per yearCompany Description Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for a Gaming Program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed.The Team Lead/Manager will oversee a...
-
Team Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full time $40,000 - $80,000 per yearAs a Team Manager, you will be at the forefront of our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.Primary Responsibilities:Establish and implement productivity standards and operational strategies.Ensure daily productivity goals are met and target revenues are achieved.Maintain...
-
Team Manager
7 days ago
Quezon City, National Capital Region, Philippines HSBC Full time $40,000 - $80,000 per yearSome Careers Shine Brighter Than Others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
-
Event Manager
1 day ago
Marikina City, National Capital Region, Philippines RUNRIO Inc. Full time ₱150,000 - ₱250,000 per yearWe are looking for a passionate and organizedEvent Managerto help plan, coordinate, and execute a variety of events. This role is ideal for afresh graduateor a candidate with up to1 year of experiencewho is eager to learn, grow, and contribute to exciting projects.Role DescriptionThis is a full-time on-site role for an Event Manager based in Marikina. The...
