Security & Resilience Team Lead - GSOC - AMS

Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As the Team Lead for Security Operations, you will commit to work closely with your team, manage the quality of the service and drive people management activities within the team.

Position Responsibilities

• Maximizes team efficiency by creating and implementing daily, monthly, quarterly and yearly work tasks/plans aligned with project initiatives and goals
• Fosters and maintains good service relationship with the business partners
• Prepare insights and documents for business reviews
• Provide daily direction and monitor issues that need to be escalated to partner teams
• Ensure Specialists adhere to set policies and procedures.
• Detecting and escalating anomalies
• Ensure timely and high quality resolution of assigned investigations.
• Assesses current processes and recommends improvements every quarter
• Creates and finalizes performance appraisals of team members
• Conducts formal performance review with team members
• Identifies training opportunities for team members
• Creates and executes developmental plans of team members
• Develops performance improvement plan for poor performers
• Monitors team capacity and updates staffing plan with workforce team
• Manage attendance & leave schedule of team members
• Oversee training and transition to ensure smooth delivery
• Plans, creates and approves site work schedule and site team building activities within budget
• Drive process improvement, standardization and transformation opportunities within the team
• Collects and consolidate team requirements and issues
• Enforces company policies; provides recommendations and document changes in team policies and procedures

Qualifications
Minimum Qualifications

• Bachelor's Degree is Preferred
• Good Command of the English Language (Verbal & Written)
• Good to strong analytical and written & oral communication skills.
• Good presentation, leadership and management skills.
• 7 to 10 years experience in the BPO or contact center industry
• 2 years people management experience

Preferred Qualifications

• 2-4 Years Experience in a Security, Safety, Investigative Field
• At least 3 Years Experience Operating CCTV Hardware - With Exposure to Security Software Tools and Video Monitoring
• Project Management and Stakeholder Management

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at
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