accounting analyst

7 days ago


Baguio City, Cordillera, Philippines THOUGHT FOCUS TECHNOLOGIES Full time ₱15,000 - ₱30,000 per year

Provide internal and external frontline telephone and email support for users.

Work through and maintain multiple pending cases on our CRM (Salesforce) that require expert care and attention.

Manage all calls in a professional manner and resolved within the required time frame.

Assist clients to install and configure on their office PC's and servers

Provide Technical and analytical troubleshooting for general issues raised by our clients

Utilising our internal knowledgebase, you will be expected to find and follow troubleshooting articles with clients.

At times you will work closely with our Technical Escalation Teams, who are available to assist and support you were needed

Aid in testing and developing to ensure product enhancements meet Client's expectations


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