Client Services Coordinator

1 day ago

Taguig, National Capital Region, Philippines Canon Full time ₱300,000 - ₱500,000 per year
About UsAbout the RoleEssential Duties
  • The CSC team will work with the Client Services Managers (CSM) to conduct activities around nominated
  • Managed Document Services (MDS) accounts to ensure Canon business objectives and customer deliverables are met.
  • Work with relevant Canon departments to coordinate key information, deliver seamless processes and ensure data accuracy.
  • Enable the Managed Services and Service Delivery team to focus on core business deliverables.
  • Assist with the preparation of monthly customer performance reporting including;
  • Produce manual customer reports using data from different sources
  • Collate customer reporting as required by CSM's
  • Coordinate Managed Valet Services including;
  • Arranging leave coverage for onsite valet services
  • Handle onsite escalations, vendor requests and queries
  • Raise invoices for labour costs in Canon systems and manage through to payment
  • Assist with new vendor engagement for valet services
  • Be actively involved in continuous improvement of team, processes and procedures.
  • Provide regular and timely communication to team, to ensure staff are aware of all matters which may affect them.
  • Escalate any discrepancies with information or system set up with the relevant internal department, track information and follow through to completion.
  • Assist with Client Services Coordinator duties with regards to IMACD
  • Assist CSM with monthly MDS reporting which may include producing manual reports using invoice data, other data sources, produce graphs and analytical summaries.
  • Arrange leave coverage for Managed Valet services as required
  • Raise and track invoice charges for Managed Valet services
  • Document and manage Valet services provided to Canon customers and report on performance levels.
  • Follow up and coordinate vendor rates and seek approval from relevant Managers.
    • Internal escalation management - manage tasks with internal teams follow up to completion.
    • Assist with fleet management - support IMACD requests.
  • Complete account reconciliations to ensure data accuracy.
  • Collate billing and reporting/consolidate into master rolling data files
Qualifications
  • Minimum of 2 years relevant professional experience
  • Tertiary qualifications in Business Management or equivalent.
  • Strong time management skills and the ability to multitask
  • Excellent verbal communication and written communication skills
  • High level of accuracy and attention to detail
  • Advanced computer skills, particularly Microsoft Word, Excel, PowerPoint
  • Ability to work independently and as a team
  • Proven analytical skills and experience in understanding requirements / implementing solutions.

Canon

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