BPO Workforce Manager

3 weeks ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the job: Workforce Manager (MOA Pasay) | Onsite
Work Setup: 100% Onsite

Work Location: MOA Pasay

Work Schedule: M-F, 5am-4pm—can change depending on the business need (AU Program)

Responsibilities:

Generates month-wise, day-wise, and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, churn or growth, weather, etc.
Runs short-term forecast and re-forecasts/adjusts future volume projections as needed to ensure optimum staffing at all times
Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
Generates/reviews schedules accordingly to meet the business requirements, enabling superior customer service
Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts
Drives high client satisfaction by managing service-level situations and providing staffing, scheduling and Real-Time Adherence solutions
Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
Serves as the main point of contact for all WFM concerns
Requirements:

The candidate must possess at least a bachelor's/college degree.
3 years minimum experience as a workforce manager
Excellent skills in forecasting, scheduling and real-time time management a must
Strong organizational skills to ensure critical timelines are met
Accuracy and attention to detail are a must in this role
Strong presentation skills
Detail-oriented with ability to deliver project deliverables with little supervision
Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
Flexible and willing to work in shift schedules, extended hours and during weekends as per business needs

  • WFM / Workforce Manager (MOA, Pasay)

    3 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift)Required Skills/Experience:• Bachelor's Degree• At least 3 years as a Workforce Manager in the BPO industry• Proficient in WFM tools, erlang• Preferably available to start immediately

  • WFM / Workforce Manager (MOA, Pasay)

    3 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift)Required Skills/Experience:• Bachelor's Degree• At least 3 years as a Workforce Manager in the BPO industry• Solid background in WFM functions, e.g., forecasting, scheduling, and real-time management• Proficient in WFM tools• Preferably available to start immediately• ...

  • WFM / Workforce Manager (MOA, Pasay)

    3 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needRequired Skills/Experience:• Bachelor's Degree or at least 2 years in college completed (no back subjects)• At least 3 years as a Workforce Manager or equivalent in the BPO industry• Solid background in WFM functions, e.g., forecasting,...

  • WFM / Workforce Team Lead (Hybrid)

    4 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Assistant Manager, Workforce/Team Lead, WFM Work setup:  Hybrid setup in MOA, Pasay Shift Schedule : Night shift/shifting Qualifications: At least 2 years completed in college 2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experience Knowledgeable of Erlang/OCC tools Preferably with an Insurance campaign...

  • Team Lead

    4 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience 1 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of WFM tools, and people management Preferably with Insurance campaign background Preferred - Work force tool ERLANG

  • Quality Manager

    4 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to fill an on-site position for a financial quality manager immediately.The pre-screening interview will take place over the phone.About the job Quality Manager - Financial (Pasay)Work Setup: Onsite/Shifting ScheduleRequirements:Minimum of 2 years of Quality Manager in BPO industry.Responsible for ensuring smooth functioning of Quality...

  • WFM Assistant Manager

    4 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

  • Compensation & Benefits/Total Rewards Senior Manager (Retail)

    2 days ago

    Pasay, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewCompensation & Benefits/Total Rewards Senior Manager (Retail) role at HR TechX Corp. Location: Pasay (Full Onsite). Monday to Friday | Day shift schedule.ResponsibilitiesDesign and oversee the company's compensation structure, including salary frameworks, incentive plans, and annual merit cycles.Conduct market benchmarking and compensation analysis...

  • Order Management Service Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerCentric Full time ₱250,000 - ₱450,000

    Job OverviewThis role involves working on back-end services for the Order Management Solutions service line, supporting countries, regions, or globally. You will be part of a larger team and work collaboratively to ensure timely and accurate completion of tasks/target assigned.Key ResponsibilitiesEnsure jobs are executed according to standard operating...

  • Quality Assurance Analyst

    11 hours ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time

    Quality Assurance Analyst | AR Claims | Healthcare BPOWe are looking for an Accounts Receivable Quality Analyst to be part of our growing team. As a Quality Analyst you will ensure the accuracy and compliance of AR processes in a fast-paced healthcare BPO environment. The ideal candidate should have a strong understanding of U.S. healthcare RCM, AR...